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IT Training and Application Support Services

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This subcontract for IT Training and Application Support Services involves providing comprehensive end-user training and technical assistance for prime contractors working on Chiltern Rail Limited projects. The scope of work includes the development of specialized training materials and the delivery of instructional sessions tailored for both operational staff and system administrators to ensure a fully trained workforce. In addition to training, the contract requires the provision of Tier 1, 2, and 3 technical support and ongoing software maintenance. These services must be executed using ITIL frameworks to ensure a stable and well-maintained software system. The engagement is categorized under NAICS code 611420 and is managed by Chiltern Rail Limited.

General Info

IT training and application support services for Chiltern Rail Limited using ITIL frameworks.

Agency

Chiltern Rail Limited

NAICS

611420 - Computer Training

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of ocds-h6vhtk-079718.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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Chiltern Rail - Performance, Delay & Incident Management System

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Timeline

PostedNov 3

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Organization & Contact Information

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AgencyChiltern Rail Limited

ContactsNo contacts available

OfficeN/A

Organization / AgencyChiltern Rail Limited

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs end-user training and technical support for prime contractors on Chiltern Rail Limited projects. Develops training materials, conducts sessions for system administrators and operational staff, and provides Tier 1/2/3 technical support and software maintenance using ITIL frameworks. Delivers a trained workforce and a maintained software system.

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