REQUEST FOR PROPOSAL (RFP) STATE 0000000178SL,1: Offender Communication Services

The Missouri Department of Corrections has issued a solicitation (STATE-0000000178SL) for Offender Communication Services, seeking proposals by March 5, 2026. The contract entails provisioning, operating, and maintaining inmate communication systems—comprising nearly 2,000 telephones, over 500 kiosks or video visitation systems, and approximately 1,500 tablet keyboards—across 20 state correctional and transition facilities. The place of performance is centered in Jefferson City, Missouri, with services deployed at various correctional centers statewide, including major institutions such as Algoa, Eastern Reception, and Western Reception & Diagnostic Centers. The contractor is responsible for installation, ongoing maintenance, technical support, and ensuring system reliability and compliance with state laws and departmental policies. This includes adherence to Missouri statutes governing unauthorized access and confidentiality, as well as executive orders and internal policies designed to safeguard offender information and system security. The solicitation package includes several attachments outlining key operational components: a facilities list, current equipment and capacity data, a sample PIN card, a computer security access application highlighting stringent confidentiality and system use rules, and a mail process map. Security and confidentiality obligations require contractors to enforce strict password management, prohibit unauthorized software and data searches, and maintain audit trails of system use to protect sensitive information. While contract type, pricing details, evaluation criteria, performance period, and specific contract administration data are not provided in the available materials, the scope emphasizes maintaining a robust, secure communications infrastructure compliant with relevant statutes and departmental standards. Proposals are to be submitted to the Missouri Department of Corrections, with questions directed to the primary contact, Molly Hurt. The contract’s operational focus and security requirements reflect the critical nature of offender communications within the correctional system.