This Solicitation opportunity from North Carolina was posted on January 24, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Request for Proposals: Comprehensive Contact Center as a Service (CCaaS) Solution for Telecommunications and Service Desk Support

Closed

65-RFP012425AMGState & Local

Submission Closed03/07/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 517919

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2 months ago

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AI Contract Overview

The University of North Carolina at Chapel Hill's Department of Information Technology Services is seeking proposals from qualified vendors to provide a comprehensive Contact Center as a Service (CCaaS) solution. The initial deployment will support ITS Telecommunications and the ITS Service Desk, with plans to expand the solution as a centrally supported core service available to other university departments in the future. The selected vendor will deliver a scalable platform capable of supporting multiple contact center configurations, each tailored to different departmental needs and administrative controls, with ITS acting as the sole customer of record. The contract is valued between $500,000 and $2,000,000, and the solicitation was posted on January 24, 2025, with responses due by March 7, 2025. This initiative aims to enhance communication and support services across the university through a flexible, scalable contact center solution.

General Info

Agency

North Carolina → UNC at Chapel Hill

NAICS

517919 - All Other Telecommunications

Place of Performance

NC, USA

Set-Aside

NONE

Documents

RFP012425AMG - Contact Center as a Service (CCaaS) Solution

rfp

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseClosed

PostedJan 24

Solicitation

Response DeadlineMar 7

Deadline has passed

Submission Closed

03/07/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNorth Carolina → UNC at Chapel Hill

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → UNC at Chapel Hill

Office AddressN/A

ContactsNo contact information available

Full Description

The University of North Carolina at Chapel Hill (the “University”), for its Department of Information Technology Services (ITS), is soliciting proposals from qualified vendors for a comprehensive Contact Center as a Service (CCaaS) solution to initially support ITS Telecommunications and the ITS Service Desk. Thereafter, ITS intends to offer the awarded CCaaS solution as an optional, centrally supported core service to University departments. Therefore, the solution should have the capability to scale over time to support multiple, distinct contact center configurations, each with unique requirements and administrative control. ITS will be the only customer of record to the awarded vendor.