This Solicitation opportunity from The Port Authority of New York and New Jersey was posted on March 28, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Request For Proposals for Customer Service Representative Staffing for LaGuardia Airport, John F. Kennedy International Airport, Newark Liberty International Airport, And New York Stewart International Airport Five (5) Year Contract
Contract Overview
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The Port Authority of New York and New Jersey is soliciting firms to participate in a Request for Proposals (RFP) aimed at enhancing customer service operations across four significant airports: LaGuardia Airport, John F. Kennedy International Airport, Newark Liberty International Airport, and New York Stewart International Airport. The contract, which is set to last for five years, seeks the provision of staffing solutions for customer service representatives at these airports. This involves staffing both managerial and hourly positions as necessary, undertaking site inspections to identify operational requirements, and managing fleet operations, which includes the oversight of 10-passenger vans. Furthermore, firms are expected to furnish detailed cost proposals that outline hourly rates, annual charges, and management fees for the various roles. Ensuring compliance with Title VI of the Civil Rights Act of 1964 is a critical component, as the contract promotes equal opportunity and inclusivity during the bidding process. The anticipated period of performance will commence from the date of award and will stretch over five years. The Port Authority has planned several pre-proposal meetings and site inspections to aid this process. Key dates include a pre-proposal meeting on April 4, 2025, conducted via Microsoft Teams, and subsequent site inspections scheduled for April 8 and April 9 across the respective airports. Proposals are expected to be submitted electronically by May 5, 2025, with a strict adherence to electronic submissions only. In recognizing the competitive nature of the opportunity, the Port Authority has emphasized fair and full participation for disadvantaged business enterprises, minority business enterprises, and woman-owned business enterprises, aligning with its broader commitment to equitable business practices. This initiative does not include a Service-Disabled Veteran-Owned Set Aside. Proposals and associated documentations can be accessed and submitted through the designated online portal.
General Info
Agency
Place of Performance
NY, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
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