Request for proposals to administer rental assistance and legal assistance programs

The City of Menlo Park is soliciting proposals from qualified service providers to administer rental assistance and legal aid programs aimed at reducing housing instability and displacement for low-income households. The scope of work includes managing applicant intake, eligibility determination, and payment processing for rental assistance, as well as providing legal consultations, mediation, and eviction defense services. The City intends to commit a minimum of 300,000 dollars to each program over four years, totaling 600,000 dollars, with an annual budget of 75,000 dollars per program covering all administrative fees and assistance payments. Proposals are due by December 5, 2026, via the PlanetBids portal and must include a detailed cover letter, narratives of experience and expertise, and resumes for key personnel. Evaluation will be based on the provider's expertise and the ability to meet specific performance metrics, such as a 48-hour initial response time for residents and the achievement of service targets for legal workshops and residents served. The selected contractor must adhere to non-discrimination laws, maintain records for three years following final payment, and provide quarterly, annual, and final reports. The agreement allows for termination by the City with 30 days written notice.