RFI #24DBM0251 Electronic Health Records Software Solution

The University at Buffalo, part of the SUNY system, has issued a Request for Information to gather details from vendors about web-based electronic health records systems tailored for student health services. The primary goal is to understand marketplace capabilities, deployment options, pricing structures, and best practices to inform a potential future solicitation. The system sought must support comprehensive functionalities such as patient management, appointment scheduling, immunization tracking, medical charting, electronic prescribing, and a secure patient portal for messaging, immunization records, and online appointment setting. Emphasis is placed on ensuring the solution complies with all applicable regulatory standards, maintains data security, and adheres to SUNY and NYS accessibility standards. Vendors are expected to provide detailed feedback on deployment models, future technology directions, equipment needs, and support options, with responses due by July 29, 2025. The RFI emphasizes vendor responsibility for ensuring their solutions are accessible and secure, requiring self-assessment using tools like the Educause HECVAT and comprehensive documentation of security protocols, data residency, and authentication methods. It does not specify evaluation criteria, weights, or award basis, as it is solely for information gathering; any future procurement would develop those details. Submission instructions specify email responses with attachments limited to 50MB, using designated naming conventions, and responses should include system features, deployment strategies, pricing models, and supporting documentation. The process involves review of vendor-provided self-assessments and security documentation, with no physical inspection, physical delivery, or shipping requirements specified, as the focus is on software solutions. The RFI also requests vendor input on service levels, royalty programs, and implementation timelines, but does not include formal contractual clauses or representations, as it is a non-binding informational exercise.