RFI_ Mission Post Kazakhstan_Medical Insurance Services

The U.S. Department of State, through the U.S. Embassy in Nur-Sultan, Kazakhstan, is seeking market information via a Request for Information (RFI) to identify capable contractors who can provide comprehensive health insurance coverage and administrative services for eligible employees and their dependents assigned to the U.S. Mission in Kazakhstan, including the Embassy in Astana and Consulate General in Almaty. This RFI, identified by solicitation number 19KZ1026N0369 and posted on June 2, 2026, with a response deadline of June 15, 2026, at 15:00 local time, is solely for planning purposes and does not constitute a solicitation or commitment to award a contract. Respondents must submit a white paper in Microsoft Word format, divided into two sections: Section 1 requires administrative details including the point of contact and contracting strategy, while Section 2—limited to 20 pages—must address the specific requirements outlined in the RFI, such as providing a standard benefit package that includes hospitalization with semi-private accommodations, rehabilitative and habilitative services, and HIV/AIDS medications, as well as 24/7 member support hotline access, an online member portal, and provider network assistance. Coverage is limited to employees, one legal spouse per employee as defined by local law, and dual-employee couples, with administrative responsibilities including delivering new employee brochures within ten business days of request. The proposed contract, if issued, would have a base term of one year with four option years, with an implementation period anticipated between 2026 and 2027, though exact start and coverage effective dates remain TBD. Contractors must ensure all services align with accepted medical standards, maintain their own reference library of local laws and regulations, and treat all employee medical, personal, and salary data as highly sensitive and confidential, with strict prohibitions against unauthorized disclosure. Submission must be made exclusively via email to [email hidden], and proprietary information must be clearly marked and segregated. All response costs are borne by the respondent, and while participation in this RFI is optional, any future formal solicitation will be announced on SAM.gov. Questions must be submitted in writing by June 8, 2026, at 15:00 local time, and responses to inquiries will be publicly posted on SAM.gov. The NAICS code for this effort is 52