RFP 26-1752 Water Utility Operating Model Transformation

The City of Calgary is seeking a utility transformation partner to support the establishment of a dedicated and accountable Water Utility operating model. This initiative supports implementation of recommendations from the Bearspaw South Feedermain Independent Review Panel Report and aims to strengthen governance, accountability, risk management, operational performance and long-term service reliability. The successful proponent will work collaboratively with City leadership and subject matter experts to validate, refine and implement the future-state Water Utility organization’s operating model. The work includes operating model and organizational structure design; including governance implementation, organizational structure and alignment, financial transparency, performance management and change management. The City will provide strategic direction and foundational governance inputs. The proponent will assess, strengthen and support implementation of governance structures, decision-making authorities, accountabilities, escalation pathways and cross-functional forums required to enable effective utility operations. The desired outcome is a resilient, sustainable and future ready Water Utility with clear accountability, improved operational performance, informed investment decision-making and reliable service delivery.