Rfp 37224 - Case Management System (CMS) Replacement, Implementation And Ongoing Support

The California Department of General Services (DGS), Office of Administrative Hearings (OAH), has issued Request for Proposal (RFP) 37224 for the replacement, implementation, and ongoing support of a new Case Management System (CMS) to modernize and improve administrative hearing processes. This procurement seeks a comprehensive solution that will replace the outdated Practice Manager system with a contemporary, cloud-capable, hybrid work-model system ensuring compliance with state IT standards and security frameworks including NIST, HIPAA, SOC 2, and WCAG 2.2 accessibility guidelines. The contract term is planned for five years, beginning with a 33-month implementation phase followed by maintenance and operations. Key deliverables during implementation include detailed requirements documentation, workflow time studies, process improvement assessments targeting at least a 15% reduction in staff workflow times, system design specifications, user stories, wireframes, and a detailed project plan with KPIs. The procurement process incorporates multiple addenda and Q&A documents that elaborate on submission procedures, clarifications on technical and integration requirements including data migration and document management, confidentiality under the California Public Records Act, and protest procedures. The proposal evaluation methodology centers on a best-value selection approach with scored components including a mandatory technical response, optional solution requirements, and a critical interview/demonstration phase requiring a minimum pass score. Contract administration includes invoicing primarily through an online payment portal, with provisions for physical mailing and email as alternatives. Though no federal FAR clauses formally apply, general provisions and special terms outlined in exhibits govern contract performance. Security and confidentiality requirements emphasize robust encryption, access controls, and breach reporting related to Protected Health Information (PHI). Additionally, the solicitation mandates that bidders submit representations and certifications related to socioeconomic preferences (including Small Business and Disabled Veteran Business Enterprise statuses), conflict of interest disclosures, and compliance with state contracting laws. Mandatory pre-proposal conferences and multiple addenda have adjusted key dates, with the final proposal due date extended to February 13, 2026. The award will be issued to the highest-ranked proposal demonstrating the best technical merit and cost effectiveness in meeting the OAH’s case management modernization goals.