This Solicitation opportunity from Pennsylvania was posted on December 5, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFP for rabbittransit AI Voice Front Door – Call Center AI-Powered Communications Platform

Awarded

213237State & Local

Submission Closed01/26/2026, 02:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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DA10--Joint Credentialing and Privileging (C&P) Solution (VA-27-00006966)

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Solicitation # N6660427R3101_MARKET_SURVEY_

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Bureau Of European And Eurasian Affairs

POSTED

about 16 hours ago

DEADLINE

in 29 days

AI Contract Overview

The Susquehanna Regional Transportation Authority (SRTA), doing business as rabbittransit, is seeking proposals for an AI-powered communications platform to serve as an AI Voice Front Door for its call centers in Dauphin and York Counties. The objective is to implement a software-as-a-service (SaaS) product to provide AI customer service support, specifically to alleviate call center constraints by automating tasks such as trip booking and status checks. The ideal agreement is a five-year contract encompassing all necessary labor, software, materials, and technical support. Key technical requirements include integration with NICE CXone and Ecolane, support for English and Spanish languages, and PCI-compliant payment processing. The procurement process is managed via the PennBid portal, with a response deadline of January 26, 2026. Proposals are subject to Commonwealth and Federal laws, including financial assistance contracts between the Federal Transit Administration and the Pennsylvania Department of Transportation. Evaluation will likely focus on technical acceptability and regulatory compliance, including DBE participation and non-discrimination obligations. Proposers are responsible for all development costs, and the final contract will require adherence to strict accessibility standards and specific integration milestones.

General Info

Agency

Pennsylvania → Dauphin County

Contract Value

$1,176,531

NAICS

541512 - Computer Systems Design Services

Place of Performance

Dauphin County, PA, USA

Set-Aside

NONE

Awardee

ET&T, Inc.

Award Issued Date

03/26/2026, 12:00:00 AM UTC

Documents

ifb

High

bid-tabulation

High

bid-tabulation

High

ifb

High

specifications

High

specifications

High

amendment

High

specifications

High

amendment

High

specifications

High

q-and-a

High

specifications

High

contract-document

High

amendment

High

ifb

High

ifb

High

other

Low

industry-day

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

1 update

PhaseAwarded

PostedDec 5

Solicitation

Notice updatedDec 5

Solicitation number changed from Susquehanna Regional Transportation Authority, Dauphin County to 213237. The notice description changed.

AwardedMar 26

Contract was awarded

Submission Closed

01/26/2026, 02:00:00 PM EST

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Organization & Contact Information

AgencyPennsylvania → Dauphin County

ContactsNo contacts available

OfficeDauphin County, PA, USA

Organization / AgencyPennsylvania → Dauphin County

Office AddressDauphin County, PA, USA

ContactsNo contact information available

Interested Companies (311)

22nd Century TechnologiesSomerset, New Jersey

360

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Full Description

Ref. #: Susquehanna Regional Transportation Authority, Dauphin County
The Susquehanna Regional Transportation Authority (SRTA), dba rabbittransit is requesting Proposals for the services described as follows. The Authority will receive proposals related to the necessary addition of an artificial intelligence (AI) software product which shall provide AI customer service support. The ideal product will result in a five (5) year Contract to provide a software-as-a-service (SaaS) platform and provide technical support for the agency’s call center. This contract shall include the furnishing of all labor, software, materials, and services required as set forth in the Specifications section of the Request for Proposal (RFP). Please review the complete Solicitation to determine if your product is suitable. Proposers are invited to submit responses describing AI call center software believed to satisfy SRTA’s specialized needs described within this Solicitation. SRTA/rabbittransit serves and maintains locations in Adams, Columbia, Cumberland, Dauphin, Franklin, Harrisburg City, Montour, Northumberland, Perry, Snyder, Union, and York Counties. This solicitation and resulting Contract will involve call centers located in Dauphin and York Counties.
All proposals and contracts are subject to all applicable Commonwealth and Federal laws and to a financial assistance contract between the Federal Transit Administration (FTA) and the Pennsylvania Department of Transportation (PennDOT).
All costs incurred by Proposers in the development of their proposals in responding to this RFP are the sole responsibility of the Proposers. No such costs will be reimbursed by the Agency. Furthermore, Proposers must not include such costs as part of their cost proposals to perform any work described in this RFP.
The full specification is available at https://pennbid.bonfirehub.com/. Questions, Addenda, and Proposal Submissions will be received and distributed via https://pennbid.bonfirehub.com/.