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RFQ 26-0293 Maintenance and Support of Waitwell Software

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Doc2476232643International

Response Deadline12/09/2026, 10:01:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The City of Calgary is seeking an authorized reseller or original equipment manufacturer to provide ongoing supply, implementation, maintenance, and support for the Calgary Police Service's WaitWell customer queue management and appointment scheduling solution. This solicitation covers a broad range of requirements, including software licensing, feature enhancements, module integrations, configuration services, and technical training to ensure the platform meets operational needs and maintains high standards of customer service delivery. Under RFQ 26-0293, purchases will be conducted on an as-needed basis to optimize and expand the existing platform. Interested parties must submit their responses by the deadline of December 9, 2026. The contract focuses on the continued stability and professional servicing of the WaitWell software to support the critical public-facing functions of the Calgary Police Service.

General Info

Agency

The City of Calgary

NAICS

541519 - Other Computer Related Services

Place of Performance

CAN

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

1 update

PhaseSolicitation

PostedNov 13

Solicitation

Deadline changedNov 13

Response deadline time changed from 11:01 PM UTC to 10:01 PM UTC on Dec 9, 2026.

Response DeadlineDec 9

Submission deadline

Response Deadline

12/09/2026, 10:01:00 PM UTCin 25 days

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Organization & Contact Information

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AgencyThe City of Calgary

Contacts1 person available

OfficeN/A

Organization / AgencyThe City of Calgary

Office AddressN/A

Contacts

Full Description

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The Calgary Police Service (CPS) requires an authorized reseller or OEM for the continued supply, implementation, maintenance, support, licensing, and related professional services for its existing WaitWell customer queue management and appointment scheduling solution. Purchases will be made on an as-needed basis to maintain, expand, enhance, or optimize the existing WaitWell platform, including but not limited to additional licenses, software features, modules, integrations, implementation services, configuration services, training, maintenance, technical support, and related professional services required to support CPS operational requirements and customer service delivery.

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