RFQ 683930: Payment Processing Services

The Loudoun County, Virginia, RFP 683930 seeks a qualified firm to provide comprehensive payment processing services, including credit card, recurring, and electronic check payments, with seamless integration into existing County systems to enhance transaction efficiency, data integrity, and workflow. The contract, anticipated to start on July 1, 2026, and extend through June 30, 2029, may be renewed up to five additional years. The County emphasizes strict compliance with security standards such as PCI DSS and SOC 2 Type 2, requiring offerors to demonstrate robust security certifications, employee screening procedures, and adherence to applicable privacy and safety regulations. Proposals must include detailed technical and functional solutions, implementation plans, ongoing support, and comprehensive pricing in Appendix C, covering fixed implementation fees, transaction-based costs, and optional support or hardware costs. The evaluation process assigns points across criteria like credentials, technical capability, solution adequacy, and cost, employing a trade-off approach to select the best value rather than solely the lowest price, with potential interviews and negotiations. Contract clauses are tailored to County and Virginia law, governing law in Loudoun County, and include provisions for cooperative procurement, insurance, confidentiality, substitutions of key personnel, and contract modifications. The agreement emphasizes quality assurance through inspections, requiring all items to be new, in first-class condition, and compliant with PCI DSS and SOC standards, with final acceptance contingent upon County review. Proposal submissions are accepted via hard copy or the County’s iSupplier portal, with strict adherence to submission deadlines (November 17, 2025) and format requirements, including mandatory forms such as W-9, proof of authority, and insurance certificates. Additional special requirements include detailed security protocols, personnel qualifications, and provisions for contract renewal, with the County reserving rights to inspect and reject non-compliant or unfit work. Overall, the contract emphasizes security, compliance, and comprehensive service delivery, with clear instructions for proposal preparation, submission, and evaluation to ensure a transparent and competitive procurement process.