RFR for HIC arbitrator services for SCA - FY25 and beyond

The Commonwealth of Massachusetts Office of Consumer Affairs and Business Regulation (OCABR) has issued a solicitation (BD-25-1090-SCA01-SCA01-107806) seeking qualified parties to provide Home Improvement Contractor (HIC) arbitrator services for fiscal year 2025 and beyond. This solicitation is a Request for Response (RFR) intended to contract arbitration service providers who will facilitate dispute resolution between homeowners and registered contractors or subcontractors under the Home Improvement Contractor Arbitration and Guaranty program. The program operates under the regulatory framework of 201 CMR 14.00, designed to promote efficient, fair resolution of disputes related to workmanship or contract violations on owner-occupied one-to-four family residences. The arbitration services include conducting hearings, issuing decisions within prescribed timelines, and supporting the administration of the Guaranty Fund which compensates homeowners for losses caused by deficient contractor performance. The contract is governed by the Massachusetts Standard Contract Form and incorporates Commonwealth Terms and Conditions dated 10/25/19, ensuring compliance with state procurement laws and administrative requirements. These terms address payment schedules, contract amendments, confidentiality obligations, record-keeping, inspection rights, and other standard provisions typical of state contracts. The contract period begins upon execution and extends through the established timeframe with performance and deliverables overseen by the Department. While no federal FAR clauses apply, evaluation considerations include a mandatory Supplier Diversity Plan accounting for at least 25% of points when applicable. Proposal submissions must be made electronically via the COMMBUYS portal by the October 31, 2029 deadline and must include relevant legal and arbitration experience, geographic availability within Massachusetts, and a commitment to meet program standards under the state’s regulatory and contractual requirements. The contract does not specify pricing information or special provisions, relying on the Commonwealth’s template for terms, and emphasizes adherence to state laws, timely decision-making, and administrative rigor in arbitration services delivery.