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RMS/CAD Ongoing Technical Support

Active

State & Local

Response Deadline09/04/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract encompasses ongoing technical support for RMS/CAD systems, covering help desk services, system updates, SLA-driven maintenance, and upgrade management to ensure continuous operational reliability. This subcontract is intended to provide comprehensive post-implementation support with strict performance standards backed by service level agreements, ensuring minimal downtime and high system availability for critical law enforcement and emergency response functions. The work is to be performed in Boston, Massachusetts, with a specific zip code of 02114, and is classified under NAICS code 541519 for other computer-related services. The solicitation was posted on August 7, 2026, with a response deadline of September 4, 2026, at 9:00 PM ET, and is managed by the Executive Office Groups under the Massachusetts state agency. Although no point of contact or set-aside details are provided, the contract type is designated as a subcontract, indicating it may be awarded to a vendor supporting a prime contractor or as part of a broader procurement effort. All technical support activities must align with the state’s operational requirements and be delivered in accordance with the specified performance and response parameters for RMS/CAD system stability and functionality.

General Info

Technical support for RMS/CAD systems in Boston, SLA-driven, post-implementation, state subcontract, NAICS 541519.

Agency

Massachusetts → ENV - Executive Office GroupsView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Floor Boston, MA, 02114, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 7

subcontract

Response DeadlineSep 4

Submission deadline

Response Deadline

09/04/2026, 09:00:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyMassachusetts → ENV - Executive Office Groups

ContactsNo contacts available

OfficeN/A

Organization / Agency

Massachusetts → ENV - Executive Office Groups

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Office AddressN/A

ContactsNo contact information available

Full Description

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Post-implementation technical support including help desk, system updates, SLA-backed maintenance, and upgrade management for RMS/CAD systems.

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