This Solicitation opportunity from Utah was posted on May 12, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
RR26-30 Tow Management Services
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The State of Utah Division of Purchasing, through the Department of Public Safety, is soliciting proposals for a five-year contract to provide Tow Management Software Services aimed at modernizing and streamlining roadside towing coordination for law enforcement across the state. The contract requires a comprehensive digital platform enabling troopers to request tows, communicate with insurers, transmit documentation electronically, and access real-time analytics while ensuring full compliance with state and federal regulations including ADA, GovRAMP, PCI DSS, and Utah Administrative Code R895-14-3. Proposals will be evaluated in two stages: first, a technical review assessing eight equal-weighted criteria—Company Interface, Analytics Offering, Tow Rotation Management, Complaints & Strike Handling, Stakeholder Notification, Process Improvement (Time & Safety), Current Business Implementation, and Customer Service—each scored out of 100 points, with a minimum threshold of 560 required to advance. Only technically acceptable offerors proceed to cost evaluation, which is scored out of 200 points using a formula that awards the lowest bidder full points and proportionally reduces points for higher-priced bids, adhering strictly to a Lowest Price Technically Acceptable (LPTA) model. The winning vendor must guarantee pricing for one year and maintain dispatch fees compliant with Utah Code §72-9-604(7)(a)(ii), with full system deployment required by July 1, 2026. The contract includes stringent security, compliance, and administrative mandates, including mandatory federal criminal background checks and fingerprinting for all personnel with access to state facilities or data, cybersecurity insurance coverage ranging from $2 million to $10 million based on data risk levels, and adherence to employment practices under Title VII, the ADA, and Executive Order 11246. Contractors must certify compliance with anti-boycott laws, E-Verify participation for Utah employment, and GovRAMP requirements, while agreeing to full ownership of all deliverables by the State of Utah. Confidentiality provisions require data protection, breach notification, and destruction of materials upon contract termination. The State retains audit rights to facilities, systems, and records and may suspend work or modify scope through mutual written agreement. No option periods are provided, and the contract prohibits any public reference to the agreement without prior written consent. Submission must occur via Utah’s U3P portal in Microsoft Word format, with separate redacted and protected versions, and must exclude pricing information from the technical response. Payment terms are standard, with invoices
General Info
Agency
NAICS
Place of Performance
UT, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
The purpose of this RFP is to enter into a contract to provide: Tow Management Software Services
It is anticipated that this RFP will result in a single contract award to the responsive and responsible vendor with the highest score justified by the procurement code.
The methodology or formula that will be used to determine the number of contract awards is:
Stage 1: Initial Review In the initial phase of the evaluation process, the conducting procurement unit will review all proposals timely received. Non-responsive proposals not conforming to RFP requirements or unable to meet the mandatory minimum requirements will be eliminated from further consideration.
Stage 2: Technical Proposal Evaluation Responsive proposals will then be evaluated by an evaluation committee appointed by the conducting procurement unit against the proposal evaluation criteria noted in the Technical Criteria prerequisite of this RFP. Proposals will be evaluated against the evaluation criteria as follows:
1. Company Interface (100 Points) 2. Analytics Offering (100 Points) 3. Tow Rotation Management (100 Points) 4. Complaints & Strike Handling (100 Points) 5. Stakeholder Notification (100 Points) 6. Process Improvement Time & Safety (100 Points) 7. Current Business Implementation (100 Points) 8. Customer Service (100 Points)
Offerors that achieve a minimum score threshold of 560 will proceed to the Final Stage:
Cost Proposal Evaluation: The Offeror with the lowest total cost will receive the maximum points of 200. Points assigned to each Offeror’s cost proposal will be based on the lowest proposal price. The Offeror with the lowest total cost will receive 200 or 100% of the total cost points. All other Offerors will receive a portion of the total cost points based on the percentage higher their total cost is than the total lowest cost. The formula to compute the points is: Cost Points x (Lowest Proposed Price/Proposed Price). Pursuant to Utah Code Annotated (UCA) § 63G-6a-707(7), the cost proposal will be evaluated independently from the technical proposal, and as such, must be submitted separately from the technical proposal.
Offerors must not include costs or pricing data in their responses to the Mandatory Minimum Requirements and the Technical Response. Offerors with a score of less than the minimum required technical points will be deemed non-responsive and ineligible for further consideration. The proposal that receives the highest total points from the combined technical and cost scores will be awarded a contract.
The evaluation score sheet has been attached to this RFP. The attached evaluation score sheet states the relative weight that will be given to each evaluation criteria.
Length of Contract: 5 Years (5yrs)
Vendor must guarantee its pricing for 1 Year, with understanding the dispatch fee must always stay in accordance with Utah Code §72-9-604(7)(a)(ii),
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