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This Solicitation opportunity from Wisconsin was posted on July 15, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Salesforce 311 Citizen Service Center Design

Closed
RFP-2024-010State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561110
New
SLED
Child & Eldercare Committee Oversight
Solicitation # 77250
The State of Vermont Department of Human Resources is seeking one or more contractors to provide comprehensive administrative and facilitative support for the Child and Eldercare Committee. The scope of work includes managing committee meeting preparations such as announcements and minutes, overseeing the entire lifecycle of child and eldercare reimbursement applications from distribution to the drafting of approval or denial letters, acting as a liaison with Child Care Resource and Referral contractors, and promoting the benefit through communications and benefit fairs. The solicitation, posted on October 26, 2026, requires electronic submissions by November 13, 2026, in a single searchable PDF. Evaluation will be based on the best interest of the state, considering the bidder's methodology, experience, cost, and timeline, with preference given to resident bidders. Contractors must adhere to strict security standards consistent with NIST SP 800-53 and FIPS 200, and they must securely dispose of state data within thirty days of a request or contract termination. Financial and compliance requirements include net 30 payment terms and mandatory registration with the Vermont Secretary of State. Bidders must provide a price schedule based on hourly labor rates and may be required to submit a Best and Final Offer or participate in presentations. Depending on the bid amount, contractors may need to provide certifications regarding lobbying, climate change considerations, and worker classification compliance, as well as detailed subcontractor reporting including workers compensation insurance providers.
Department of Economic Development

POSTED

3 days ago

DEADLINE

in 16 days

AI Contract Overview

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Milwaukee County is seeking qualified suppliers with expertise in analyzing business processes and designing 311 citizen service systems within the Salesforce Government Cloud environment. The selected vendor will conduct a thorough analysis of the County’s needs and develop a comprehensive design plan to guide the implementation and ongoing management of a 311 Citizen Service Center. This initiative aims to enhance citizen engagement and streamline service delivery through a tailored, efficient system. The contract, titled Salesforce 311 Citizen Service Center Design, is part of a solicitation issued under RFP-2024-010, with responses due by August 16, 2024. The project budget ranges from $500,000 to $1,500,000, and it is managed by Milwaukee County in Wisconsin, focusing on modernizing municipal service operations using Salesforce technology.

General Info

Place of Performance

WI, USA

Set-Aside

NONE

Documents

0

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyWisconsin → Milwaukee County
ContactsNo contacts available
OfficeN/A
Organization / AgencyWisconsin → Milwaukee County
Office AddressN/A
ContactsNo contact information available

Full Description

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Milwaukee County invites responses from Suppliers qualified and experienced in analyzing business processes and designing 311 citizen service systems for municipal government entities in the Salesforce Government Cloud environment. The Awardee will analyze Milwaukee County’s needs and provide a design plan that Milwaukee County’s Information Management Services Division (“IMSD”) and third-party partners can follow to implement and manage a 311 Citizen Service Center for the County.

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