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Salesforce Implementation and Support

Active
International

Contract Overview

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This subcontract for the Canada Council for the Arts involves the development, administration, and configuration of the Salesforce platform for prime contractors on various IT projects. The scope of work includes creating custom Salesforce components, managing user access, and integrating the CRM with other business applications. The successful provider will be responsible for delivering custom code, platform configuration documentation, and detailed administration logs. The project is based in the National Capital Region of Ottawa, Canada, and may require personnel to hold Reliability Status or DOS security clearance. Interested parties should note the response deadline of November 23, 2026, for this opportunity categorized under NAICS code 541511.

General Info

Place of Performance

National Capital Region (NCR), Ottawa, CAN

Set-Aside

NONE

Documents

This scope was carved out of CCA014ITIM.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

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IT Professional Services

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Organization & Contact Information

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AgencyGovernment of Canada → Canada Council for the Arts
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs development, administration, and configuration of the Salesforce platform for prime contractors on Canada Council IT projects. Develops custom Salesforce components, manages users, and integrates Salesforce with other business applications using Salesforce CRM. Reliability Status or DOS may be required per call-up. Delivers platform configuration documentation, custom code, and administration logs.

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Same NAICS industry code

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New
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IT Professional Services
Solicitation # CCA014ITIM
The Canada Council for the Arts is establishing a Standing Offer for qualified professional information technology services to support operational requirements and project-based initiatives on an as-needed basis. The scope of work is divided into eight distinct service streams, covering enterprise platforms and business applications (specifically Microsoft, Salesforce, and Unit4), custom application development and integration, data analytics and information management, cloud infrastructure and cybersecurity, project and change management, user experience and accessibility, audit and advisory services, and artificial intelligence and emerging technologies. Services may be delivered through time-based, deliverable-based, or hybrid models, with a strong emphasis on knowledge transfer to Canada Council personnel. The contract is structured for an initial three-year period with an option to extend for an additional two years. Award decisions are based on a point-rated system evaluating technical competence and financial competitiveness across each stream. Technical evaluation focuses on mandatory compliance and representative resource experience, while financial scoring is based on weighted hourly rates for three different resource levels. All work is subject to inspection and acceptance by the Canada Council, and deliverables may be required in English, French, or both official languages. Performance is centered in the National Capital Region of Ottawa, and the procurement process requires submissions to be divided into technical, financial, and declaration sections.

POSTED

about 18 hours ago

DEADLINE

in 25 days
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