SAP MaxSecure Support Services

SOURCES SOUGHT ANNOUNCEMENT The Defense Information Systems Agency (DISA) is seeking sources for SAP MaxSecure Support Services CONTRACTING OFFICE ADDRESS: DISA/DITCO, PL8312 2300 East Drive, Bldg 3600 Scott AFB, IL 62225 INTRODUCTION: This is a SOURCES SOUGHT TECHNICAL DESCRIPTION to determine the availability and technical capability of small businesses (including the following subsets, Small Disadvantaged Businesses, HUBZone Firms; Certified 8(a), Service-Disabled Veteran-Owned Small Businesses and Woman Owned Small Business) to provide the required products and/or services. The Navy is seeking information for potential sources for SAP MaxSecure Support Services. DISCLAIMER: THIS SOURCES SOUGHT IS FOR INFORMATIONAL PURPOSES ONLY. THIS IS NOT A REQUEST FOR PROPOSAL. IT DOES NOT CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE GOVERNMENT IS UNDER NO OBLIGATION TO AWARD A CONTRACT AS A RESULT OF THIS ANNOUNCEMENT. NO FUNDS ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS ANNOUNCEMENT. ANY INFORMATION SUBMITTED BY RESPONDENTS TO THIS TECHNICAL DESCRIPTION IS STRICTLY VOLUNTARY. CONTRACT/PROGRAM BACKGROUND: Contract Number: HC1028-11-P-0151 Contract Type: FFP Incumbent and their size: SAP National Security Services (NS2), Large Business Method of previous acquisition: Sole Source The SAP MaxSecure service contract will provide the Navy ERP program with rapid response times to support request from SAP. The service will provide resources whose sole focus will be to understand the Navy ERP system and react to any issues related to the software affecting the production system. This will support the mission with respect to minimizing downtime and impacts to the user base for the Navy ERP enterprise business system. Other goals include assistance in standing up a certified Navy ERP SAP competency center and recommendations for improvements within the Navy ERP SAP system with regard to system performance. Period of Performance: 18 Jan 15 - 17 Jan 18. Place of Performance: Navy Enterprise Business Solutions Program Office Washington Navy Yard 1325 10 Street SE Bldg 196, Suite 400 Washington, D.C. 20374 REQUIRED CAPABILITIES: The following support services under SAP MaxSecure Support are required: - SAP Government Support and Services (GSS) Secure Back Office Infrastructure and Remote Support: With standard SAP maintenance under the Software License, customer messages may be viewed and addressed by SAP Global support, without restrictions. When connection is needed to the Licensee network in cases where login is required for problem resolution, Licensee requires that login can only be performed by Department of Defense (DoD) cleared resources over an approved communication channel that terminates in the continental US. Under this contract, SAP GSS provides this secure channel and maintains a controlled area from which the secure connection will terminate in a GSS-provided, or if agreed a Licensee-provided, personal computer ("PC"). This PC shall contain and be prepared to run the agreed upon and Licensee-provided Client VPN software, which will enable the SAP GSS secure connection to the Licensee solution infrastructure. - SAP GSS On-Site Technical Quality Manager (TQM): Includes but not limited to: Full understanding of the US Navy Solution, Security, business processes and landscape to be able to address top issues proactively; central point of contact from SAP support at US Navy and interfaces into the SAP Back Office; Coordinates integration and testing with US Navy ERP; Ensures access to the right resources at SAP (Expertise on Demand); Escalation path into SAP, to ensure fast issue resolution; Coordinates experts from SAP during service delivery; Manages top issues to ensure resolution and if necessary appropriate escalation paths; Monitors and reports engagement to US Navy and SAP management - SAP GSS Safeguarding and Subject Matter Expert Services: Analyzes, evaluates, and provides findings and recommendations for further knowledge transfer, mentoring and best practices. SPECIAL REQUIREMENTS Must be authorized by SAP NS2 to provide SAP MaxSecure support. SOURCES SOUGHT: The anticipated North American Industry Classification System Code (NAICS) for this requirement is 541519, with the corresponding size standard of $27,500,000. This Sources Sought Synopsis is requesting responses to the following criteria ONLY from small businesses that can provide the required services under the NAICS Code. To assist DISA in making a determination regarding the level of participation by small business in any subsequent procurement that may result from this Sources Sought, you are also encouraged to provide information regarding your plans to use joint venturing (JV) or partnering to meet each of the requirements areas contained herein. This includes responses from qualified and capable Small Businesses, Small Disadvantaged Businesses, Service Disabled-Veteran Owned Small Businesses, Women-owned Small Businesses, HUBZone Small Businesses, and 8(a) companies. You should provide information on how you would envision your company's areas of expertise and those of any proposed JV/partner would be combined to meet the specific requirements contained in this announcement. In order to make a determination for a small business set-aside, two or more qualified and capable small businesses must submit responses that demonstrate their qualifications. Responses must demonstrate the company's ability to perform in accordance with the Limitations on Subcontracting clause (FAR 52.219-14). SUBMISSION DETAILS: Responses should include: 1) Business name and address; 2) Name of company representative and their business title; 3) Type of Small Business; 4) Cage Code; 5) Contract vehicles that would be available to the Government for the procurement of the product and service, to include ENCORE II, General Service Administration (GSA), GSA MOBIS, NIH, NASA SEWP, Federal Supply Schedules (FSS), or any other Government Agency contract vehicle. (This information is for market research only and does not preclude your company from responding to this notice.) Vendors who wish to respond to this should send responses via email NLT 4:00 PM Central Standard Time (CST) to evan.w.port.civ@mail.mil. Interested businesses should submit a brief capabilities statement package (no more than five pages) demonstrating ability to perform the services listed in this Technical Description. Documentation should be in bullet format. Proprietary information and trade secrets, if any, must be clearly marked on all materials. All information received that is marked Proprietary will be handled accordingly. Please be advised that all submissions become Government property and will not be returned. All government and contractor personal reviewing RFI responses will have signed non-disclosure agreements and understand their responsibility for proper use and protection from unauthorized disclosure of proprietary information as described 41 USC 423. The Government shall not be held liable for any damages incurred if proprietary information is not properly identified.