ScriptPro Upgrade and Maintenance

The Department of Health and Human Services Indian Health Service is seeking a small business contractor to provide maintenance, support, and modernization services for its ScriptPro pharmacy automation equipment. This Firm Fixed Price task order, issued under a GSA Multiple Award Schedule, covers a base period from September 30, 2026, to September 29, 2027. The primary objective is to ensure patient safety and operational continuity for a pharmacy filling approximately 1,000 prescriptions daily by preserving equipment warranties, reducing medication errors, and ensuring accurate National Drug Code verification. The scope of work is divided into two main areas: ongoing maintenance and a comprehensive infrastructure upgrade. Maintenance services include preventive maintenance, emergency repairs, and safety inspections. The modernization effort requires upgrading pharmacy automation robotic systems, servers, and client devices to Windows 11 and Server 2019 to meet federal cybersecurity requirements and HHS Information Security Rules of Behavior. Specific deliverables include the provision of endpoint security management, firewall management, and hardware upgrades such as processors, memory, and solid-state drives. Award will be based on the lowest price technically acceptable methodology. The contractor must adhere to strict regulatory compliance standards, including the Privacy Act of 1974, HIPAA, and 42 CFR Part 2 regarding substance use disorder patient records. Invoicing must be processed electronically through the U.S. Department of Treasury Invoice Processing Platform on a monthly basis. All deliverables must be submitted to the Contracting Officer's Representative, who is responsible for final inspection and acceptance at the place of delivery.