Secure Digital Mailroom

The New York State Department of Health is responsible for filing birth and death certificates within New York State outside of New York City; marriage certificates for marriage licenses obtained in New York State outside of New York City; and divorce certificates for divorces anywhere in New York State. The public requires certified copies of such certificates to apply for a passport or driver’s license; to establish citizenship or employment verification; and to collect Social Security, life insurance and other benefits; etc. Article 41 of the New York State Public Health Law establishes the fee for certified copies of birth, death, marriage, and divorce certificates at $30 per copy. Payment is required before the copy can be issued. Annually, the DOH processes approximately 100,000 requests for certificate copies by mail, telephone, and the Internet. The DOH receives an estimated 22,000 mailed in applications for certificate copies. The contract is to provide for the following for mailed in applications Mail re-routing services Sorting, and scanning of all mail Secure Electronic order processing (Converted to a VCN order processed through our  integration) Complete order verification (i.e., QC, entitlement, authentication, ) Return shipments of mail items to DOH as needed (i.e., amendments, 1st Copy ) Customer Correspondence (i.e., initial contact, follow-up reminders, order status, ) Customer Support (24/7 Phone, email, web FAQ’s and order status) Secure record retention Guaranteed payments to NYS Vital Records Reason for advertising exemption: Single Source Award recipient: LEXISNEXIS VitalChek Network, Inc. Any questions or comments regarding this notice of sole-source, single-source, or procurement otherwise exempt from advertising in the NYS Contract Reporter should be directed to the contact person listed for the contracting agency or public authority. Ad end date:04/04/2024 Contract term: 04/01/2024-03/31/2025 County(ies): All NYS counties