Security Control Centre IT Modernization Project

The Department of National Defence is seeking a fully supported, cloud-based Security Centre Software as a Service solution to replace its existing on-premises Genetec Security Center system at the Royal Military College of Canada in Kingston, Ontario. This modernization project requires the supply and integration of 189 cloud-enabled cameras and a Power over Ethernet voice mass notification system, along with full compatibility with existing access control devices, cameras, and call boxes. The solution must synchronize with RMC’s Oracle Identity Management system using RMC ID numbers as the unique identifier and include a web-based visitor management application. All data, including video, access logs, identities, and backups, must be stored and processed exclusively within Canada in a Government of Canada approved cloud region, supporting Protected A and Protected B information levels in compliance with the Privacy Act and accessibility standards. The contract mandates strict adherence to IT security and privacy obligations for Tier 2 environments, including ISO/IEC 27001:2013, ISO/IEC 27017:2015, ISO/IEC 27018:2014, and SOC 2 Type II certifications, all of which must be maintained throughout the contract term with annual updates. Only Canadian suppliers or suppliers from applicable trading partners are eligible to bid, and all proposals must be submitted in English, with documents accepted in either official language of Canada. The contract has a one-year initial term with an irrevocable option for three additional one-year extensions, exercisable with 30 days’ notice. Pricing is structured across six tables in the Annex Basis of Payment, covering the SaaS subscription (monthly), 189 cameras, up to 20 replacement cameras, the voice mass notification system, and key milestones such as the Project Kick-Off Package, Testing & Validation Plan, and Final Acceptance. Payment is conditional upon successful delivery and formal acceptance of each deliverable. The solution must achieve 99.9% monthly uptime and meet strict incident response times: P1 within one hour, P2 within four hours, and P3 within one business day. All hardware must be delivered DDP Kingston, Ontario under Incoterms 2020. Offerors must conduct a mandatory site visit and submit proposals in four distinct volumes: Technical Offer, Financial Offer, Offer Submission Form, and Offeror Declaration Form, with hard copies preferred and digital submissions via CPC Connect accepted only if prioritized. Personnel must hold a Government of Canada