Security System Monitoring Services

The City of Richmond Hill is soliciting proposals for a five-year contract, running from January 1, 2027, to December 31, 2031, for security system monitoring services, preventative maintenance, and repair. The scope of work includes quarterly monitoring for multiple city sites, such as City Hall and the Amos Wright House, and annual preventative maintenance of security panels and zones. The selected provider must ensure all replacement parts are approved by Underwriter Laboratories of Canada or the Canadian Standards Association and must comply with the Ontario Building Code, the Electrical Safety Authority, and the Occupational Health and Safety Act. A competent supervisor must be available 24/7, and the supplier is responsible for all necessary permits and debris removal. The evaluation process consists of a four-stage approach covering mandatory submissions, mandatory technical requirements, rated criteria, and pricing, with pricing accounting for 30 points of the total score. Bidders must submit electronic proposals by October 13, 2026. Key contractual requirements include the provision of a 100 percent performance bond and adherence to the City's Environmental Management System regarding emissions, chemical management, and noise bylaws. Financial administration requires work orders for tasks up to 10,000 dollars and purchase orders for any amount exceeding that threshold. The contract is governed by the Municipal Freedom of Information and Protection of Privacy Act and requires strict adherence to cybersecurity standards for monitoring stations.