SEFS Nextalk/ Textnet TTY Service FY26-FY30

The contract involves a five-year, sole-source award to HITEC Group International, Inc. for the provision of ADA-compliant telecommunication services via the Nextalk/Textnet platform, supporting real-time text and voice communication for individuals with hearing or speech disabilities across Illinois. Justified as the only provider capable of delivering a fully integrated, compatible, and customizable system embedded within the state's telecommunications infrastructure, the contract ensures continued ADA compliance and accessibility, with a total value of approximately $568,000. The service supports over 580 toll-free numbers and 635 users, including government agencies and non-profits, and features voice-to-text, real-time captioning, and secure logs. The award is based on a sole source justification due to compatibility, customization costs exceeding $12 million if developed anew, and the critical need for a reliable, enterprise-wide accessible communication system. The procurement is governed by ADA regulations, specifically 28 CFR § 35.160(a)(1), mandating effective communication for individuals with disabilities, and Illinois procurement law requiring justification for sole source awards. The contract does not specify standard FAR clauses, packaging, shipping, or inspection procedures, as it is service-based with performance criteria centered on ADA compliance and system reliability. The five-year term is fixed with no renewal options, and the pricing reflects negotiated fixed costs with discounts, maintaining consistency with previous contracts. Public comments or requests for a hearing on the sole source award are due by September 19, 2025, with contact details provided for agency communication. No competitive solicitation, proposal submission instructions, or additional attachments are included, emphasizing the unique, non-competitive nature of this procurement.