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Service Coordination and Call Center Support

Active

Federal

Response Deadline07/31/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the operation of a 24/7 call center to manage the receipt, dispatch, and tracking of service requests through a secure online portal that is fully integrated with ticketing systems. This support function is critical for maintaining continuous service delivery and ensuring timely response to all incoming requests. The work must be performed in accordance with strict security and operational standards to safeguard data integrity and maintain system reliability around the clock. This is a small business set-aside subcontract under the NAICS code 541512, awarded by the FDA Office of Acquisition and Grant Services within the Department of Health and Human Services. The place of performance is located in Summit Argo, Illinois, with a zip code of 60501. The solicitation was posted on July 24, 2026, and responses are due by July 31, 2026, at 2:00 PM. The set-aside is designated as a Total Small Business Set-Aside under the Federal Acquisition Regulation, meaning only eligible small businesses may compete for this opportunity.

General Info

24/7 call center for FDA service requests in Summit Argo, IL, small business set-aside, due July 31, 2026.

Agency

Department Of Health And Human Services → FDA Office Of Acq Grant SvcsView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Summit Argo, IL, 60501, USA

Set-Aside

SBA

Documents

(0)

No documents available

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Timeline

PostedJul 24

subcontract

Response DeadlineJul 31

Submission deadline

Response Deadline

07/31/2026, 02:00:00 PM UTCin 5 days

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → FDA Office Of Acq Grant Svcs

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → FDA Office Of Acq Grant Svcs

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Operate a 24/7 call center to receive, dispatch, and track service requests using a secure online portal integrated with ticketing systems.

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