This Government Contract opportunity from North Carolina was posted on May 21, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Service Support Analyst (Help Desk / IT Support)
Contract Overview
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AI Contract Overview
The contract seeks a vendor to provide Tier 1–2 technical support and IT assistance for state systems operated by the North Carolina Statewide IT Procurement Office. Responsibilities include delivering user support, monitoring system performance, identifying and resolving technical issues, and ensuring the continued functionality of critical state IT infrastructure. The role requires proactive troubleshooting, responsive service delivery, and adherence to state-specific protocols for information technology operations. This is a subcontract opportunity with a North Carolina State Agency as the contracting entity, and the work is expected to support statewide IT systems regardless of physical location. The solicitation was posted on May 21, 2026, and proposals must be submitted by July 1, 2026. The NAICS code 541512 indicates the work falls under computer systems design and related services. There is no set-aside designation specified, and the solicitation is open to qualified subcontractors who can meet the technical and operational requirements outlined by the state.
General Info
Agency
NAICS
Place of Performance
NC, USASet-Aside
Documents
This scope was carved out of ITS-009440 / 400191-028.
The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.
IT Supplemental Staffing Open Enrollment - 2026 ITS-009440-400191 028
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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