Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, December 9 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

ServiceNow Platform Support Services Option Year 2

Forecast

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The ServiceNow Platform Support Services Delivery Modernization initiative aims to enhance Information Technology Service Management, Customer Service Management, and Information Technology Operations Management across the USDA. By consolidating service delivery platforms, the Office of the Chief Information Officer seeks to streamline IT support and improve collaboration among IT components to resolve customer issues more efficiently. This forecast for Option Year 2 is managed by the USDA Departmental Administration under NAICS code 541512. The performance of these services is centered in Kansas City, with Andrew Williams serving as the primary point of contact and small business specialist for the requirement.

General Info

USDA initiative to modernize ServiceNow platform support services for IT and customer management.

Agency

Department of Agriculture → USDA, Departmental Administration

NAICS

541512 - Computer Systems Design Services

Place of Performance

KANSAS CITY, MO, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseForecast

PostedMay 1

forecast

Prepare for this forecast

Research the agency, track this forecast, and prepare your capture plan before the solicitation opens.

Organization & Contact Information

Show more

AgencyDepartment of Agriculture → USDA, Departmental Administration

Contacts2 people available

OfficeN/A

Organization / AgencyDepartment of Agriculture → USDA, Departmental Administration

Office AddressN/A

Contacts

ANDREW WILLIAMS

ANDREW WILLIAMS

Full Description

Show more

ServiceNow Platform Support Services Delivery Modernization (SDM) is focused on improving Information Technology Service Management (ITSM) Customer Service Management (CSM) and Information Technology Operations Management (ITOM) across USDA by consolidating service delivery platforms. The Office of the Chief Information Officer (OCIO) is driving consolidation of the processes and tool components used by IT services providers to streamline IT support to USDA. A single ITSM platform will enable IT components to better collaborate and exchange information to resolve customer issues

Similar Contracts

Same NAICS industry code

Cybersecurity Maturity Model Certification (CMMC) Program Services

Solicitation # 09112026

The University of Arkansas, Fayetteville (UAF) issued solicitation 09112026 for Cybersecurity Maturity Model Certification (CMMC) Program Services to secure a term contract for two years with two optional renewal years. The objective was to engage a qualified firm to provide cybersecurity advisory, architecture, engineering, and compliance services to mature the university's CMMC program. The scope focused on achieving compliance with CMMC Levels 1, 2, and 3 to protect Federal Contract Information (FCI) and Controlled Unclassified Information (CUI). Key deliverables included a compliance maturity roadmap, the design of a scalable security architecture, a continuous monitoring program, and assessment readiness support. The procurement process included several modifications, such as the addition of a 2 million dollar Professional Liability insurance requirement and extensions to the proposal deadline. Evaluation criteria were weighted toward the technical proposal (40 points), respondent qualifications (30 points), and cost (30 points). However, on October 19, 2026, the University of Arkansas, Fayetteville officially cancelled RFP 09112026 via Addendum 3. This cancellation was prompted by changes in federal guidance that necessitated a reassessment of the procurement scope, with the university intending to issue a new solicitation once requirements are clarified.

University of Arkansas Fayetteville (UAF)

POSTED

about 5 hours ago

DEADLINE

COMPUTER SYSTEM, DIGITA

Solicitation # SPE8EN-27-T-0417

This procurement, solicitation number SPE8EN-27-T-0417, is for the acquisition of 18 units of a digital computer system, specifically identified as a Commercial Off-The-Shelf item from Panasonic Corporation (P/N FZ-55DZ-0EKM) with NSN 7010-30-700-6647. The contract is managed by the Defense Logistics Agency (DLA) Troop Support, Construction and Equipment office. Delivery is required within 153 days after order, with a need ship date of April 26, 2027, and an original required delivery date of August 20, 2027. The items are to be delivered FOB Origin to the DLA Distribution San Joaquin facility in Tracy, California, with both inspection and acceptance occurring at the destination. The contract mandates strict adherence to technical and quality requirements found in the DLA Master List, which takes precedence over the general packaging standard ASTM D3951. All packaging and labeling must comply with MIL-STD-129, and palletization must follow RP001 requirements. Additionally, the contract prohibits the intentional addition of mercury or mercury compounds to hardware, except for specific functional exceptions. Legally, the agreement incorporates various FAR and DFARS clauses, including those regarding the Buy American Act, the Berry Amendment, and the safeguarding of covered defense information. Invoicing and payment must be processed electronically through the Wide Area WorkFlow (WAWF) system.

CONSTRUCTION & EQUIPMENT T & IFO EQ

POSTED

about 14 hours ago

DEADLINE

COMPUTER SYSTEM, DIGITA

Solicitation # SPE8EN-27-T-0414

Solicitation SPE8EN-27-T-0414 is a request for quotations issued by the DLA Troop Support Construction and Equipment office for the procurement of eight digital computer systems, identified by NSN 7010-01-722-2099 and part number REC-MA3001 from Rugged Science, LLC. The contract requires delivery within 153 days after order, with a need ship date of April 26, 2027, and a final required delivery date of August 21, 2027. Supplies are to be delivered FOB Origin to the DLA Distribution DDSP New Cumberland facility in Pennsylvania. The acquisition is governed by the DLA Master Solicitation for Automated Simplified Acquisitions and incorporates strict technical and quality requirements, including MIL-STD-129 for marking and MIL-STD-2073-1E for packaging. Key restrictions include a prohibition on the intentional addition of mercury to hardware, except for specific functional uses, and compliance with the Buy American and Balance of Payments Program. The contract also mandates rigorous cybersecurity standards, including DFARS 252.204-7012 for safeguarding covered defense information and NIST SP 800-171 assessment requirements. Payment and invoicing must be processed electronically through the Wide Area Workflow system.

CONSTRUCTION & EQUIPMENT T & IFO EQ

POSTED

about 14 hours ago

DEADLINE

Airport Digital Twin Platform Implementation and Support Services

Solicitation # 2027-006-RFP

The Sanford Airport Authority is soliciting proposals under RFP 2027-006-RFP for the implementation and support of an Airport Digital Twin Platform and an open, standards-based ecosystem at Orlando Sanford International Airport (SFB). The project aims to integrate disparate operational, maintenance, business, and facility systems into a common digital environment to enhance asset management, operational awareness, and facility stewardship. The initial phase of implementation will specifically focus on terminal and airfield asset management, utilizing a spatial approach that incorporates GIS, CAD, BIM, LiDAR imagery, and engineering drawings to support preventive, corrective, and predictive maintenance. The procurement process requires a comprehensive proposal submitted via the Authority's e-Procurement portal by November 23, 2026, with a scheduled board award date of February 2, 2027. Proposals are evaluated on a points-based system focusing on the technical approach, implementation roadmap, experience, key personnel, training, and the total five-year cost of ownership. Mandatory minimum qualifications include registration to do business in Florida, adherence to scrutinized company restrictions, and the ability to maintain specific insurance coverages, including $1,000,000 in professional liability and $2,000,000 in annual general aggregate liability. The resulting non-exclusive contract will require the solution provider to deliver a scalable, configuration-based platform that complements existing systems of record.

POSTED

about 16 hours ago

DEADLINE

Technical Support & Account Management

Educational Services

POSTED

about 16 hours ago

DEADLINE

in about 2 months

System Integration & Data Migration Services

Educational Services

POSTED

about 16 hours ago

DEADLINE

in about 2 months

AI-Driven Fraud Detection and Transaction Security

POSTED

about 18 hours ago

DEADLINE

in about 2 months

Cisco Network Switch Procurement and ConfigurationThis subcontract agreement involves the procurement and configuration of Cisco network switches for prime contractors working on South African National Blood Service projects. The selected provider is responsible for supplying hardware according to the Bill of Quantities and ensuring all devices are configured to meet the specific technical requirements outlined in Annexure A. To be eligible, providers must hold a Cisco Portfolio Partner or Cisco Preferred Partner certification. The final deliverable consists of fully configured Cisco network switches delivered within South Africa. The response deadline for this opportunity is November 20, 2026.

South African National Blood Service

POSTED

about 20 hours ago

DEADLINE

3CX Telephony Support and Maintenance

Information Technology

POSTED

about 20 hours ago

DEADLINE

Network and Security Engineering Services

Information Technology

POSTED

about 20 hours ago

DEADLINE

General Information Technology Services

Solicitation # 2026-008

The City of Zephyrhills, Florida, is soliciting proposals for comprehensive general information technology support and managed services under solicitation 2026-008. The selected consultant will supplement the City Information Technology Department by providing enterprise network, cybersecurity, cloud, systems, telecommunications, endpoint, backup, monitoring, and help desk services for both City and Police facilities. Key technical requirements include the provision of a specialized staffing plan featuring roles such as a Systems and Cloud Architect, Senior Network and Security Engineer, and Microsoft 365 Administrator. The vendor must be a WatchGuard Gold Partner or higher, a Microsoft partner, and a 3CX Partner. Critical performance standards include immediate remote response for critical issues and on-site response within two hours. Personnel assigned to Police or criminal justice environments must maintain FDLE CJIS background fingerprinting and certifications. The selection process is a multi-stage evaluation based on professional qualifications, where written responses are scored to create a short list of three firms for interviews. Final selection is based on the Evaluation Committee's ranking, with negotiations beginning with the top-ranked vendor. In the event of a tie, minority or female-owned firms are ranked higher. The contract is a cooperative purchase agreement subject to annual legislative fund appropriations. Vendors must comply with various regulatory standards, including the Americans with Disabilities Act, the Civil Rights Act of 1964 and 1968, and the Defense Department's requirements for covered telecommunications equipment. Required submission materials include a detailed technical approach, financial responsibility statements, and specific affidavits regarding human trafficking and foreign countries of concern.

Information Technology

POSTED

about 20 hours ago

DEADLINE

ERP Integration & Data Migration SpecialistThis subcontract opportunity for an ERP Integration and Data Migration Specialist supports modernization projects for The Harris Center for Mental Health and IDD in Texas. The selected provider will be responsible for integrating new ERP systems with existing legacy technology and executing historical data migrations for prime contractors. Key technical requirements include API development, data mapping, and the implementation of ETL processes utilizing integration middleware and specialized data migration tools to deliver a fully integrated system environment. The solicitation was posted on November 11, 2026, with a response deadline of January 27, 2027. Classified under NAICS code 541512, the project focuses on delivering seamless system connectivity and accurate migrated data sets to enhance the agency's operational infrastructure.

HARRIS CENTER FOR MENTAL HEALTH

POSTED

DEADLINE

More opportunities from Department of Agriculture → USDA, Departmental Administration

Same awarding agency

APHIS Cost Management System (ACMS) FY27-APH-AM-MRP-2ACMSBaseThe APHIS Cost Management System (ACMS) forecast, identified as FY27-APH-AM-MRP-2ACMSBase, is issued by the USDA Departmental Administration. This initiative focuses on maintaining a single SOF system across the agency to ensure financial data stability and minimize disruptions during large-scale emergency responses or outbreaks. By utilizing a unified system, the agency can leverage hundreds of qualified users to perform critical financial analysis within the Incident Command System. The project is categorized under NAICS code 541511 for custom computer programming services and was posted on November 3, 2026. Andrew Williams serves as the primary point of contact and Small Business Specialist for this requirement. Further details regarding the acquisition can be accessed through the Acquisition Gateway.

Custom Computer Programming Services

POSTED

DEADLINE

Cyber AA FY27-APH-MRP-CYB-STD-2Risk Management Framework (Cyber AA)The Cyber AA FY27-APH-MRP-CYB-STD-2 Risk Management Framework forecast is issued by the USDA Departmental Administration. This requirement is driven by the Federal Information Security Modernization Act, which mandates annual security controls assessments for all IT applications to ensure they remain operational and compliant with federal security standards. The opportunity is categorized under NAICS code 541519 and was posted on November 3, 2026. Interested parties can coordinate with Andrew Williams, who serves as both the Point of Contact and Small Business Specialist, via the provided departmental email.

Other Computer Related Services

POSTED

DEADLINE

FGISonline Software Application ModernizationThe USDA Departmental Administration is seeking a vendor to modernize the FGISonline Software Application, a critical system introduced in 2005 that manages 27 different applications. This system is essential for FGIS core service delivery, encompassing certification, billing, licensing, and the inspection of grains and oilseeds. The modernization project is expected to span approximately 66 months, after which the contract will transition into annual operation and maintenance. This forecast is categorized under NAICS code 541512 and is managed by the Department of Agriculture.

Computer Systems Design Services

POSTED

DEADLINE

Akkadian Enterprise LicensesThe Department of Agriculture is forecasting a contract for Akkadian Enterprise Licenses to support ENS Enterprise VoIP services. This software implementation is intended to fully replace VOSS, with the primary goals of reducing operational expenses and significantly increasing the speed of voice ticket resolution. The procurement is categorized under NAICS code 513210 and is managed by the USDA Departmental Administration. Interested parties may coordinate with Andrew Williams, who serves as both the Point of Contact and Small Business Specialist for this requirement.

Software Publishers

POSTED

DEADLINE

Hemp eManagement Platform (HeMP) EnhancementsThe USDA Departmental Administration is seeking enhancements for the Hemp eManagement Platform (HeMP), a Salesforce-based system used to maintain national hemp production records for USDA-licensed producers and state, tribal, and territory managed licensees. Because the system has not undergone a major update since its initial release in 2021, the Department of Hemp Production and Permitting has identified a need for critical updates driven by new program workflows and customer feedback. This opportunity is listed as a forecast under NAICS code 541519. Interested parties can coordinate with Andrew Williams, the Small Business Specialist, regarding this project to modernize the platform's functionality and improve overall system performance.

Other Computer Related Services

POSTED

DEADLINE

AMS DCAM FY27-APH-ST-MRP-3DCAM AMS - CYCLE 3 LAPTOPSThe USDA Departmental Administration is forecasting a contract for Application Management Services supporting the Department Computer Asset Management system, specifically focusing on Cycle 3 Laptops. This procurement falls under NAICS code 334111, which pertains to the manufacturing of electronic computer components. The opportunity is listed as a forecast with a posted date of November 3, 2026. Interested parties may coordinate with Andrew Williams, who serves as both the primary point of contact and the Small Business Specialist for this requirement.

Electronic Computer Manufacturing

POSTED

DEADLINE

NRCS- Iridium Satellite Services for SNOTEL Data TransmissionThis contract involves the procurement of Iridium Satellite Services to support the Natural Resources Conservation Service Snow Survey and Water Supply Forecasting Program. The primary objective is to ensure reliable data transmission for SNOTEL stations, which are critical for monitoring snowpack and forecasting water supplies. The current forecast indicates the requirement is for Option Year 2 of the service agreement. The project falls under NAICS code 517410 and is managed by the USDA Departmental Administration. Ground Control Systems is listed as the incumbent contractor for these services. Interested parties or inquiries regarding this requirement are directed to the small business specialist, Andrew Williams.

Satellite Telecommunications

POSTED

DEADLINE

PAS 2.0 FY27-AMS-RG-FTPP-2PAS-BAThe USDA Departmental Administration is forecasting a requirement for PAS 2.0, a secure and integrated cloud-based platform. This system is designed to support the oversight and regulatory duties of the PSD under the Packers and Stockyards Act of 1921 by providing an enhanced interface for user interactions and the submission of required documentation. The procurement falls under NAICS code 541511 and includes a requirement for three option years. Interested parties may contact Andrew Williams, the Small Business Specialist, for further information regarding this opportunity.

Custom Computer Programming Services

POSTED

DEADLINE

LIDAR Snowpack Data Acquisition ServicesThe USDA Departmental Administration is forecasting a requirement for LIDAR Snowpack Data Acquisition Services under NAICS code 541519. This contract involves airborne data collection to produce high resolution snowpack mapping, which will serve to supplement the current SNOTEL network. The primary objective of this initiative is to support network expansion and improve water supply forecasting for water users and farmers across the western region. Interested parties may contact Small Business Specialist Andrew Williams for further information regarding this procurement forecast.

Other Computer Related Services

POSTED

DEADLINE

FY 27 Agricultural Trade Licensing Attestation Solution (ATLAS) Salesforce System DevelopmentThis contract involves the exercise of option year one under agreement 26-AMSDY-IA-0155 for the Agricultural Trade Licensing Attestation Solution, known as ATLAS. The primary objective is to automate the intake review and issuance process for export certification applications. Managed by the USDA Departmental Administration, the project falls under NAICS code 541512 and is currently listed as a forecast. The ATLAS system is built on the Salesforce Government platform, providing a secure and compliant infrastructure tailored for federal data management. Its metadata-driven architecture supports modular development, allowing the USDA Agricultural Marketing Service to scale and adapt system features efficiently without requiring extensive redevelopment.

Computer Systems Design Services

POSTED

DEADLINE

Secure Socket Layer License FY27-APH-ST-ISD-1-Secure Socket Layer (SSL)The USDA Departmental Administration is forecasting a contract for Secure Socket Layer (SSL) licenses to support mission critical operations for APHIS communities. The primary objective of this procurement is to acquire digital certificates necessary to secure and verify the identity of websites and online services, ensuring encrypted and authenticated communications. This opportunity is categorized under NAICS code 513210 and is associated with the fiscal year 2027 planning cycle. Interested parties may coordinate with Andrew Williams, the designated Small Business Specialist and point of contact, for further information regarding this requirement.

Software Publishers

POSTED

DEADLINE

NAHLN LIMS AAR Not Required Not applicable 3152027 - 3142023 estimated Product Service Code DF01 IT Management Support Services End User Robert LynchThis forecast is for IT Management Support Services under Product Service Code DF01, managed by the USDA Departmental Administration. The project is associated with the NAHLN LIMS and is designated under NAICS code 541519. Robert Lynch is listed as the end user for these services. The estimated performance period for this requirement runs from March 15, 2023, through March 14, 2027. Andrew Williams serves as the primary point of contact and small business specialist for the procurement.

Other Computer Related Services

POSTED

DEADLINE

Prepare for this forecast

Research this forecast and prepare for the solicitation

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Get full access

Join 750+ contractors already using CLEATUS