SHERIFF'S OFFICE OPERATIONS - Towing, Recovery, Secure Storage, and Non-Passenger Vehicle Disposal Services

The San Mateo County Sheriff's Office is soliciting proposals for a contract to provide comprehensive towing, recovery, secure storage, and non-passenger vehicle removal and disposal services that support its law enforcement and operational activities throughout San Mateo County. This contract is focused exclusively on Sheriff's Office operational support and excludes any public rotational towing program. The required services include 24/7 towing and roadside assistance for a range of vehicles—including light, medium, and heavy-duty—with specialized capabilities such as flatbed and lowboy towing. The contractor must also handle accident and non-accident recoveries, roadside assistance like jump-starts and fuel delivery, and maintain secure facilities for temporary vehicle storage as well as evidence storage in criminal investigations, ensuring chain-of-custody and compliance with legal and evidentiary standards. Additional responsibilities include removal and proper disposal of non-passenger vehicles such as RVs, trailers, boats, and nuisance structures encountered during enforcement or abatement operations while meeting environmental and hazardous material handling requirements. The provider must demonstrate reliable and timely service coverage throughout the county’s varied terrains and maintain appropriately licensed personnel, including operators with valid California driver’s licenses. The contract term is three years with one option to extend for an additional two years at the County’s discretion. Pricing will be based on a rate schedule covering towing, equipment use, and disposal services, with specific unit or hourly rates for each category. Evaluation of proposals will weigh price (30%), project approach (25%), firm qualifications (25%), team qualifications (10%), and preferential points (10%) awarded for local or small business status, among other factors, to select the best overall value. Contract administration requires assignment of an experienced account manager responsible for service delivery oversight and timely administrative communication. The contractor must carry specified insurance policies, comply with federal, state, and local laws including ADA and environmental regulations, and maintain secure storage facilities with appropriate safety controls. Proposal submissions must be submitted electronically by June 19, 2026, through the County’s eProcurement portal, with an anticipated award date of July 10, 2026. The contract explicitly outlines response time standards, including emergency call response within 30 minutes at least 90% of the time and non-emergency responses within 60 minutes at least 95% of the time, ensuring readiness for routine, emergency, and large-scale incident support across San Mateo County.