Social Media Listening Dashboard and Strategic Intelligence Service - PDS
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The U.S. Embassy in Panama City is soliciting quotations for a one-year, firm-fixed-price contract to provide a Social Media Listening Dashboard and Strategic Intelligence Service for its Public Diplomacy Section. The selected provider will monitor and analyze real-time social media conversations across X, Facebook, Instagram, YouTube, and TikTok to identify trending topics, narratives, and emerging risks within the Panamanian digital landscape. Key deliverables include a 24/7 accessible visualization dashboard, three simultaneous user accounts, weekly and ad hoc reports in English, and monthly synchronization meetings. To be eligible, providers must have at least five years of experience in social listening intelligence within Panama and must provide a project manager proficient in both English and Spanish. The contract will be awarded to the responsible offeror submitting the lowest price among those deemed technically acceptable. Evaluation includes a go/no-go assessment of the Cybersecurity Supply Chain Risk Management questionnaire and a review of the offeror's financial resources, integrity, and business ethics. All applicants must be registered in the System for Award Management and submit their proposals by 10:00 a.m. local time on September 24, 2026. Submissions must include a completed SF-1449, proof of SAM registration, past performance references from the last five years, and service samples. The government will monitor performance through a Quality Assurance and Surveillance Plan, with a standard of no more than one customer complaint per month.
General Info
Agency
NAICS
Place of Performance
Panama, PA-8, PANSet-Aside
Timeline
Response Deadline
Organization & Contact Information
Full Description
The Embassy of the United States of America invites you to submit a quotation for Social Media Listening Dashboard and Strategic Intelligence Service, as per the attached Statement of Work (SOW).
The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.
Offerors shall be registered in the SAM (System for Award Management) database at https://www.sam.gov prior to submit of their offer/proposal. Failure to be registered at time of proposal submission may deem the offeror’s proposal to be considered non-responsible and no further consideration will be given. Therefore, offerors are highly encouraged to register immediately if they are interested in submitting a response to this requirement.
Electronic Submission/Responses:
This opportunity allows for electronic responses. Please submit your offer prior to the response date and time. Please ensure your email with your offer does not exceed(30 MB), if it does then you might have to send more than one email.
Offers are due by September 24, 2026, 10:00 a.m [local time]. No quotations will be accepted after this time. Proposals must be in English and an incomplete proposal will not be accepted.
If there are any questions regarding this solicitation please submit it in writing by COB September 14, 2026, 10:00a.m. [local time] by sending an email to: pnmprocreq@state.gov / reyesma@state.gov
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