This Solicitation opportunity from Alabama was posted on December 12, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Sole Source Liveperson Chat Systems - 2026

Closed

SRC0000032408State & Local

Submission Closed12/15/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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AI Contract Overview

The Alabama Board of Nursing has maintained a contractual relationship with LivePerson for over a decade to provide its proprietary chat service, LiveEngage, which serves as the primary first point of contact for consumers visiting their website. This service is uniquely supplied by LivePerson, making it the sole provider of this specific customer contact platform, and it is seamlessly integrated into the Board’s online interface to facilitate personalized communication. The current agreement, including service and maintenance, is reflected in an invoice associated with the same system, ensuring ongoing support and functionality. The contract, titled "Sole Source Liveperson Chat Systems - 2026," was initiated through a formal procurement process under solicitation number SRC0000032408, posted in December 2025. It is set within the NAICS code 541511, which pertains to custom computer programming services, and is classified as a sole source procurement for the Alabama state government. The contract value is estimated to range between $50,000 and $150,000, covering the continued provision and support of the LiveEngage chat system for the duration leading up to 2026. The procurement process emphasizes the exclusive nature of the service provider, ensuring the Board’s consistent access to this proprietary communication platform.

General Info

Agency

Alabama

NAICS

541511 - Custom Computer Programming Services

Place of Performance

AL, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedDec 12

Solicitation

Response DeadlineDec 15

Deadline has passed

Submission Closed

12/15/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyAlabama

ContactsNo contacts available

OfficeN/A

Organization / AgencyAlabama

Office AddressN/A

ContactsNo contact information available

Full Description

The Alabama Board of Nursing purchased chat services through the use of LivePerson over 10 years ago through the required state purchasing process. The service the Board of Nursing purchased, “LiveEngage”, is the only sole provider of the LiveEngage first point of contact to consumer’s service. LivePerson is the supplier of the proprietary chat and customer contact service that the ABN utilizes and is integrated into ABN’s website for personalized service. The attached service/maintenance agreement invoice is for that same system.