Special Supplemental Nutrition Program for Women, Infants and Children (WIC) Management Information System (MIS) Provider RFP

Amendment 1, resulting in Round 2, has been issued to update the following:1) Exhibit 4 - Revised Requirement Number 3.16.3.1 on Tab 3. Req New MISOriginal Summary:The purpose of this RFP is to solicit proposals for the online management of the Special Supplemental Nutrition Program for Women, Infants and Children (WIC). In addition, the Contractor must assist the Ohio WIC Program in transitioning from an internally managed WIC Management Information System (MIS) to a Contractor-managed WIC MIS and provide maintenance and operations (M&O) services after the transition is complete, throughout the remainder of the Contract. If there is a need for technical support during your proposal submission in the last 48 hours prior to the submissions, contact 614-466-5090. This number is for OhioBuys solicitation technical questions only; there will not be any questions answered regarding the solicitation.A couple items of note –Chrome is the preferred browser for OhioBuys.Only have a single window open that is logged into OhioBuys, having multiple windows opened to a single user can create an error, especially when trying to submit your proposal.
OhioBuys training materials can be located at this site https://das.ohio.gov/Divisions/General-Services/Procurement-Services/Ohio-Buys#5223485-trainingTo participate or submit an inquiry for this RFx, you need to be registered in the OhioBuys Supplier Portal. Suppliers are not required at this time to be registered in OAKS. If you have a need to seek technical support, clearly specify you need access to an active Ohio Buys solicitation. Technical Support 1-877-644-6771
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Inquiries Inquiry 90463 | Regarding the mandatory requirement for the proposed MIS to be in production in another state WIC agency: We understand the State's goal is to mitigate risk by selecting a proven system. However, this requirement limits the State's options to a small pool of legacy systems. In light of the State's broader Health mission and the need for highly stable, modern, and robust platforms, would the State consider allowing proposals for innovative, next-generation solutions that are built on proven modern architectures, provided the Offeror can demonstrate a strong track record of successful implementations of similar scale and complexity across Health and Human Services programs? | Answer: The state WIC agency will screen all proposals against the mandatory requirement: The proposed Management Information System must be in use in a production environment in at least one other state WIC agency and the Offeror must provide documentation of this use. | Answered: 6/3/2026 Inquiry 91094 | Per Exhibit 1, the State of Ohio leverages a Cloud Smart Strategy and Cloud Brokerage Service that support multiple public cloud providers. Please provide any additional guidance regarding expectations or considerations for selecting a cloud service provider for the proposed WIC MIS solution. Specifically, please clarify whether ODH operates within or anticipates alignment to any existing cloud environment, tenant, or platform. | Answer: ODH is not requiring the offeror to use a specific platform or provider. ODH has multiple cloud environments across different providers. | Answered: 6/15/2026 Inquiry 91097 | Is the 99.999% uptime that is referenced only applicable within the defined support hours of M-F 7am to 7pm and 7:30am to 2pm on Saturdays? Or, is the SLR measured against 24x7 uptime? | Answer: The 99.999% uptime referenced is applicable to 24/7 production uptime outside of scheduled maintenance time. | Answered: 6/15/2026 Inquiry 91100 | Can the state please clarify if there is an aggregate cap on cumulative holdbacks. Additionally, are holdbacks the State's sold monetary remedy for SLA deficiencies? | Answer: The RFP does not include an aggregate cap on cumulative holdbacks, and does not state that holdbacks are the sole monetary remedy for SLA deficiencies. | Answered: 6/15/2026 Inquiry 91103 | Please confirm the two hour window of notification begins when Contractor confirms a security incident and not when contractor personnel and monitoring tools detect a possible. (which may be a false alert) | Answer: The two-hour window of notification begins when the Contractor detects a security incident with actual or potential threat. | Answered: 6/15/2026 Inquiry 91106 | Several departure scenarios such as resignation, extended medical/personal leave, etc. occur without much advance notice to the Contractor. In these situations, five business days is a compressed window to source, vey and submit two candidates who possess equal or better qualifications. Will the state please update this requirement to allow for a 15-30 day window for unplanned departures? | Answer: The Contractor must notify the State of any sudden, unexpected staff departures and submit the two resumes within 5 days of that notification. The Contractor is required to have candidates with equal or better qualifications available to replace any person listed by name in the Contract when needed. | Answered: 6/15/2026 Inquiry 91109 | Section B.1 identifies liquidated damages of $1,800 per day in which the contractor does not follow the identified process for replacement. Is there a cap on this liquidated damage? | Answer: There is not a cap on this liquidated damage. | Answered: 6/15/2026 Inquiry 91112 | Does the State's current WIC MIS contain Federal Tax Information? If not, can the reference to IRS Publication 1075 be removed? If the State's current MIS contains this information, can the state provide a high level overview of the type of information stored? | Answer: ODH uses a WIC Ecosystem, not a traditional MIS. Federal tax info is contained within the vendor management application of the Ohio WIC Ecosystem. | Answered: 6/15/2026 Inquiry 91115 | This provision allows the state or Successor to recruit contractor personnel up to six months (or longer) before expiration, while the contractor remains fully responsible for service levels and deliverables. How does the State intend to reconcile active Successor recruitment of in-place staff with the Contractor's obligation to maintain uninterrupted performance? Will the state consider language acknowledging that staff losses arising from State or Successor initiated hiring does not constitute Contractor performance deficiency? | Answer: The contractor will be responsible for contract obligations through the life of the contract. Any new MIS-related contract would be subject to the confidential, competitive bid procurement process with its own distinct contract start date. | Answered: 6/15/2026 Inquiry 91118 | Please confirm staff that the State or Successor may recruit during transition out phase is limited to staff fully dedicated to this engagement? | Answer: Any new MIS-related contract would be subject to the confidential, competitive bid procurement process. ODH does not anticipate recruitment of individual staff members for the Ohio WIC MIS project implementation, or maintenance and operations phase. | Answered: 6/15/2026 Inquiry 91121 | Please confirm that the waiver referenced in this paragraph is limited to the right to hire, and does not require waiver of protections for confidential information, trade secrets, or intellectual property? | Answer: This sentence references personnel hiring/recruiting: "Contractor must waive, and must cause its subcontractors to waive, their rights, if any, under contracts with such personnel restricting the ability of such personnel to be recruited or hired by the State or the Successor". | Answered: 6/15/2026 Inquiry 91124 | Where named key personnel are hired away by the State or Successor under this provision, will the state confirm that the Contractor's obligations to submit replacement candidates within the prescribed timeframe will be adjusted or waived? | Answer: N/A. Any new MIS-related contract would be subject to the confidential, competitive bid procurement process with its own distinct contract start date. The contractor will be responsible for contract obligations through the life of the contract. | Answered: 6/15/2026 Inquiry 91127 | Willt eh state provide a list of anticipated onsite meetings and activities where contractor staff is expected onsite? | Answer: Onsite meetings and activities will be discussed with the selected MIS vendor along with the future EBT processor contractor. | Answered: 6/15/2026 Inquiry 91130 | Definition of "unfiltered copy." Will the State confirm that "an unfiltered copy of the application vulnerability assessment as generated by the tools" means the raw scanner output prior to any false-positive triage or validation? We want to confirm the State expects unverified findings — which routinely include false positives and informational items — rather than a triaged, analyst-reviewed report. | Answer: Confirmed, "an unfiltered copy of the application vulnerability assessment as generated by the tools" means the raw scanner output prior to any false-positive triage or validation. | Answered: 6/15/2026 Inquiry 91133 | Will the State clarify its expected remediation timelines by risk severity (e.g., critical/high/medium/low), or confirm that timelines will be mutually established with the Agency as part of POA&M agreement? | Answer: Timelines will be mutually established. | Answered: 6/15/2026