This Sources Sought opportunity from Social Security Administration was posted on October 4, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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SSA Contact Center as a Service

Closed

28321323RS0000007Federal

Submission Closed10/10/2023, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541519

New

Federal

FOIA - Case Management

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The Department of the Navy, through the Naval Supply Center Fleet Logistics Center Norfolk, is conducting market research via a sources sought notice to identify industry capabilities for a cloud-based Freedom of Information Act Case Management System. The objective is to replace a legacy platform with a modern, secure, and financially sustainable Software-as-a-Service solution that manages the full FOIA and Privacy Act processing lifecycle, including intake, queuing, redaction, disposition, and automated reporting for Department of Justice and Department of War mandates. The contractor will be responsible for providing the software, hosting, system maintenance, data migration, user training, and help desk operations to support approximately 150 full-time equivalent personnel. The proposed procurement is intended to be a single-award, firm-fixed-price contract under NAICS code 541519. Technical requirements specify that the solution must be unclassified but must adhere to strict security standards, including FedRAMP Moderate or higher, or DoD Impact Level 2 or 4 Authority to Operate. Compliance with DON cybersecurity manuals and regulations regarding Controlled Unclassified Information and HIPAA is mandatory. Interested respondents must provide a capability statement, a rough order of magnitude cost estimate, and evidence of SAM registration, with submissions limited to ten pages and due by November 5, 2026.

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Software-as-a-Service (SaaS) Subscriptions and Systems Integration (SI) Support Services for the Omnichannel Customer Communication System (OCCS)

Solicitation # SaaS_SI_OCCS

The Defense Commissary Agency (DeCA) is seeking information for a potential Firm-Fixed-Price contract to provide Software-as-a-Service (SaaS) subscriptions and Systems Integration (SI) professional services for its Omnichannel Customer Communication System (OCCS). The OCCS ecosystem is built upon four functional pillars utilizing Salesforce Service Cloud, Sprout Social for social media engagement, and Adobe Workfront and Adobe Experience Manager (AEM) Assets for campaign and digital asset management. The anticipated period of performance is a five-year term, consisting of a 12-month base period followed by four 12-month option periods. Key technical requirements include the migration of digital assets from a legacy Bynder DAM to AEM Assets, the configuration of Salesforce AI for automated triage and sentiment detection, and the provisioning of a multi-platform architecture within GovCloud. All solutions must meet strict cybersecurity standards, including FedRAMP Moderate (DoD IL4) or High (DoD IL5) accreditation, FIPS 140-2/3 encryption, and compliance with DoD Manual 8140.03. The contractor will be responsible for RMF Security Authorization Packages, eMASS control maintenance, and ATO renewals, while ensuring zero public model training using agency data. The government is currently assessing industry capabilities under NAICS 541915. Baseline licensing requirements include 40 Salesforce Service Cloud licenses, 25 Sprout Social licenses, 42 combined Adobe licenses, and an initial 6 TB of AEM Assets storage. Interested respondents must provide capability statements, including verification of authorized reseller status for the specified OEMs and identification of existing Government-Wide Acquisition Contracts or Federal Supply Schedules.

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RFI-FY27-SI Powered Communications and Video Intelligence

Solicitation # RFI-FY27-SI-Powered_Communications_Video_Intelligence

The U.S. Immigration and Customs Enforcement (ICE) Office of the Chief Information Officer is seeking information for an Integrated SI-Powered Detention Communications and Video Intelligence Suite to support the Office of Enforcement and Removal Operations. This initiative, categorized as a sources-sought RFI under NAICS 541519, aims to acquire a comprehensive solution including software licenses, subscriptions, implementation, integration, configuration, testing, training, cybersecurity support, operations and maintenance, and transition services. The suite must provide communications, voice identity, and video intelligence capabilities while operating across heterogeneous environments without requiring the wholesale replacement of existing infrastructure. The project mandates strict adherence to DHS Enterprise Architecture, OMB guidance on SI risks, and industry-standard APIs for interoperability. Key security requirements include the safeguarding of Controlled Unclassified Information (CUI), the attainment of an Authority to Operate (ATO), and the implementation of continuous monitoring to detect anomalies or biases within the SI system. Deliverables must be shipped using tamper-proof packaging with formal custody documentation. Government acceptance will be determined through rigorous inspection methods, including functional tests, security reviews, and end-to-end integration scenarios based on validated operational conditions. RFI questions are due by October 16, 2026, with final responses required by October 29, 2026.

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Cybersecurity Compliance ConsultantThe Cybersecurity Compliance Consultant subcontract supports the Ohio Department of Public Safety and the Ohio State Highway Patrol by implementing and auditing security controls for prime contractors. The primary objective is to align information security programs with recognized industry standards and frameworks, including NIST SP 800-53, NIST 800-171, NIST CSF, ISO 27001, CIS Critical Security Controls, HiTRUST, CMMC, CSA CCM, and PCI-DSS. The selected consultant will utilize security auditing tools and policy frameworks to deliver comprehensive security program documentation, compliance reports, and verifiable evidence of framework alignment. This opportunity is categorized under NAICS code 541519, with a response deadline set for November 10, 2026.

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The purpose of this Purchase Order is to purchase eight (8) i2 Analysts Notebooks and four (4) i2 Base Concurrent User Annual Subscription & Support for the Office of Inspector General (OIG).The Department of Energy Office of Inspector General is seeking to acquire eight i2 Analysts Notebooks and four i2 Base Concurrent User Annual Subscription and Support packages. This procurement is categorized as a forecast under NAICS code 541519, with the place of performance located in Texas. The current incumbent contractor for these services is Despain and Associates, Inc. Interested parties can find further details through the Department of Energy acquisition forecast, though the Small Business Program Manager position is currently vacant.

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Rubrik Renewal and Enterprise Upgrade (3-yr contract) for Cybersecurity Total cost - $151,176.28 SWAT FundedThe Department of Energy Office of Environmental Management is forecasting a three year contract for a Rubrik renewal and enterprise upgrade to support cybersecurity initiatives. The total estimated cost for this requirement is 151,176.28 dollars, which is SWAT funded. The work is expected to be performed in South Carolina. This opportunity is designated as a small business set-aside under NAICS code 541519. Colossal Contracting, LLC is listed as the incumbent contractor. Kenneth Johnson serves as the Small Business Program Manager and primary point of contact for this acquisition.

Office of Environmental Management

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VMWare Federal Cloud Foundation Renewal for POP 8/1/25 - 7/31/26 WITH OPTION YEARSThe Department of Energy, specifically the Office of Fossil Energy, is forecasting a renewal for VMWare Federal Cloud Foundation services. The period of performance for this requirement is scheduled from August 1, 2025, through July 31, 2026, with the inclusion of additional option years. The work will be performed in West Virginia under NAICS code 541519. This procurement is designated as a small business set-aside. Advanced Computer Concepts, Inc. is listed as the incumbent contractor for these services. Brian Halstead serves as the Small Business Program Manager and primary point of contact for this action.

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Tenable LicensingThe National Nuclear Security Administration, an agency of the Department of Energy, has issued a forecast for Tenable Licensing. This procurement is designated as a small business set-aside specifically for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 541519. The performance of the contract is expected to take place in the District of Columbia. ThunderCat Technology, LLC is listed as the incumbent contractor for these services. Interested parties may contact Small Business Program Manager Chelsea Murphy for further information regarding this opportunity.

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HP Elitebook 6 G1i Laptops and HP Elite Desk 8 G1i Mini Desktops and associated extended warranties POP: Laptops and Desktops 30 days after receipt of order; Warranties 3 years after receipt of lapto…The Department of Energy's Office of Fossil Energy is forecasting a contract for the procurement of HP Elitebook 6 G1i Laptops and HP Elite Desk 8 G1i Mini Desktops, including associated extended warranties. The hardware is expected to be delivered within 30 days after the receipt of the order, while the extended warranties will cover a period of three years following the receipt of the laptops. This opportunity is designated as a small business set-aside under NAICS code 541519, with the place of performance located in West Virginia. Brian Halstead serves as the Small Business Program Manager for this requirement, and New Tech Solutions, Inc. is listed as the incumbent contractor.

Office of Fossil Energy

POSTED

1 day ago

DEADLINE

N/A

General Info

Agency

Social Security Administration → SSA Ofc Of Acquisition Grants

NAICS

541519 - Other Computer Related Services

Place of Performance

MD, USA

Set-Aside

NONE

Documents

CCaaS RFI Functional Requirements v2

33 pages · rfi

High

CCaaS RFI Pricing Worksheet v2

2 pages · rfi

High

SSA Contact Center as a Service RFI

7 pages · rfi

High

Answers to RFI Questions - SSA Contact Center as a Service

8 pages · q-and-a

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

7 updates

PhaseClosed

PostedJul 27

Sources Sought

Notice updatedJul 27

Notice details unchanged. Attachments may have changed.

Notice updatedAug 14

The notice description changed.

Notice updatedAug 16

Notice details unchanged. Attachments may have changed.

Notice updatedAug 24

Response deadline changed from Aug 30, 2023 to Oct 9, 2023. The notice description changed.

Notice updatedSep 11

The notice description changed.

Notice updatedSep 11

The notice title changed. The notice description changed.

Notice updatedOct 4

Response deadline changed from Oct 9, 2023 to Oct 10, 2023. The notice description changed.

Response DeadlineOct 10

Deadline has passed

Submission Closed

10/10/2023, 04:00:00 PM UTC

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Organization & Contact Information

AgencySocial Security Administration → SSA Ofc Of Acquisition Grants

Contacts1 person available

OfficeBALTIMORE, MD, 21235, USA

Organization / AgencySocial Security Administration → SSA Ofc Of Acquisition Grants

Office AddressBALTIMORE, MD, 21235, USA

Contacts

Traci Leach-Walker

contact@example.gov

Full Description

This is a Request for Information (RFI) ONLY, on behalf of the Social Security Administration (SSA). This RFI anticipates, but does not guarantee, a future solicitation announcement. A contract will not be awarded as a result of this RFI. No reimbursement will be made for any costs associated with providing information in response to this RFI or any follow-up requests for information. Although interested parties are encouraged to respond to this RFI, a decision not to respond does not preclude a party from responding to any forthcoming solicitation announcement. The purpose of this RFI is to obtain industry feedback through substantive comments regarding the SSA's anticipated functional requirements provided herein. The SSA may issue additional RFI materials as determined necessary. Any questions regarding the RFI content must be submitted no later than 12:00 PM EDT, August 15, 2023. All RFI responses are due no later than 12:00 PM EDT, October 10, 2023. RFI responses received after the due date may not be reviewed or considered. Submit RFI questions and final responses electronically via email at Traci.Leach-Walker@ssa.gov. The email subject line must include RFI number 28321323RS0000007. See the attachments for additional information. UPDATE (08/24/2023) The agency is drafting responses to questions received concerning the RFI. Once agency responses are finalized, the RFI will be updated. The RFI response date is revised to October 09, 2023, noon. UPDATE (09/11/2023) The purpose of this update is to provide responses to RFI questions, update all associated RFI attachments, and to revise the RFI title to "SSA Contact Center as a Service." The agency's responses to Industry questions are included in Attachment 3 "Answers to RFI Questions_FINAL." The RFI response date remains October 09, 2023, noon. UPDATE (10/04/2023) The purpose of this update is to revise the RFI response date and to correct the RFI submission method in the "SSA CCaaS RFI v5" document. The RFI response date is changed to October 10, 2023, noon. All responses must be electronically submitted via email at Traci.Leach-Walker@ssa.gov. The email subject line must include RFI number 28321323RS0000007.