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This Sources Sought opportunity from Social Security Administration was posted on May 16, 2017. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

SSA Electronic Folder and Document Management Interface Development

Closed
SSA-RFI-3363-17-1004Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
Federal
Software-as-a-Service (SaaS) Subscriptions and Systems Integration (SI) Support Services for the Omnichannel Customer Communication System (OCCS)
Solicitation # SaaS_SI_OCCS
The Defense Commissary Agency (DeCA) is seeking information for a potential Firm-Fixed-Price contract to provide Software-as-a-Service (SaaS) subscriptions and Systems Integration (SI) professional services for its Omnichannel Customer Communication System (OCCS). The OCCS ecosystem is built upon four functional pillars utilizing Salesforce Service Cloud, Sprout Social for social media engagement, and Adobe Workfront and Adobe Experience Manager (AEM) Assets for campaign and digital asset management. The anticipated period of performance is a five-year term, consisting of a 12-month base period followed by four 12-month option periods. Key technical requirements include the migration of digital assets from a legacy Bynder DAM to AEM Assets, the configuration of Salesforce AI for automated triage and sentiment detection, and the provisioning of a multi-platform architecture within GovCloud. All solutions must meet strict cybersecurity standards, including FedRAMP Moderate (DoD IL4) or High (DoD IL5) accreditation, FIPS 140-2/3 encryption, and compliance with DoD Manual 8140.03. The contractor will be responsible for RMF Security Authorization Packages, eMASS control maintenance, and ATO renewals, while ensuring zero public model training using agency data. The government is currently assessing industry capabilities under NAICS 541915. Baseline licensing requirements include 40 Salesforce Service Cloud licenses, 25 Sprout Social licenses, 42 combined Adobe licenses, and an initial 6 TB of AEM Assets storage. Interested respondents must provide capability statements, including verification of authorized reseller status for the specified OEMs and identification of existing Government-Wide Acquisition Contracts or Federal Supply Schedules.
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NAICS: 541519
New
Federal
RFI-FY27-SI Powered Communications and Video Intelligence
Solicitation # RFI-FY27-SI-Powered_Communications_Video_Intelligence
The Department of Homeland Security, through Immigration and Customs Enforcement (ICE) and its Information Technology Division, is seeking information for an Integrated SI-Powered Detention Communications and Video Intelligence Suite. This sources-sought effort, categorized under NAICS 541519, encompasses a comprehensive range of services including software licenses and subscriptions, implementation, integration, configuration, testing, training, cybersecurity support, operations and maintenance, and transition services. The project aims to enhance national security and public safety by leveraging industry-standard APIs and protocols to ensure interoperability within DHS systems. The requirement emphasizes rigorous security and operational standards, mandating the safeguarding of Controlled Unclassified Information (CUI) and the attainment of an Authority to Operate (ATO). Contractors must adhere to strict cybersecurity protocols, including continuous monitoring of SI systems for anomalies or biases and the use of tamper-proof packaging for all shipments. Performance will be validated through government-observed demonstrations, functional tests, and end-to-end integration scenarios. Administrative requirements include rapid incident reporting to the Contracting Officer's Representative, with specific timelines for PII breaches and data unavailability. RFI questions are due by October 16, 2026, with final responses required by October 26, 2026.
Information Technology Division

POSTED

about 2 hours ago

DEADLINE

in 3 days

General Info

NAICS

541519 - Other Computer Related Services

Place of Performance

BALTIMORE, MD, 21235, USA

Set-Aside

NONE

Documents

0

No documents available

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Timeline

PhaseClosed
Posted

Sources Sought

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencySocial Security Administration → SSA Ofc Of Acquisition Grants
Contacts2 people available
OfficeBALTIMORE, MD, 21235, USA
Office AddressBALTIMORE, MD, 21235, USA
Contacts
Adrianna ShaneyContract Specialist
Hilton A. ThompsonContracting Officer

Full Description

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The Social Security Administration (SSA) intends to negotiate a sole source commercial items contract with MicroPact Global, Inc. (MicroPact) located at 1215 Fern Ridge Parkway, Suite 208, in St. Louis, MO, 63141, for continued IT services to provide maintenance, support, and developmental enhancements to eDIB proprietary software and interconnected subsystems such as Electronic Folder (EF). MicroPact will provide enhancements to their proprietary case processing software to support continued use of EF. These enhancements are required to allow for the receipt and processing of additional data elements from EF and changes to the electronic forms interface. SSA and the State Disability Determination Services (DDS) have been engaged in major initiatives to improve the administration of the disability programs. These initiatives included enhancements to the disability information systems used within SSA and the DDSs. MicroPact developed and implemented the DDSs Disability Determination Case Processing System, which is the legacy system used by each state to process disability claims. SSA has updated its strategy for automating enhancements to the Disability program. MicroPact developed and implemented the DDSs Case Processing System changes by utilizing COBOL, JAVA and XML languages on an AS/400 platform. In addition, MicroPact has worked with the current SSA infrastructure, which consists of IWS/LAN, WebSphere Messaging Queues, IBM Content Manager and interface with SSA mainframes. The Electronic Disability system (eDib) is a comprehensive project for all components in the disability processing enterprise. One of the major objectives of eDib is to provide access to and sharing of disability information to all disability processing components through an Electronic Folder. The Electronic Folder is pictured as a data store that contains information that is directly or indirectly important to processing disability cases. To support the next and any subsequent releases of eDib, modifications are needed to the MicroPact EFI/DMA interface software and its supporting processes. The modifications will allow the DDS software systems to receive additional data elements from SSA's Electronic Folder. The new data from SSA will provide additional case processing and update capabilities required to process disability cases after initial establishment. These modifications must be designed so that, in the future, the interface and its supporting processes can be implemented in additional states. The modifications must preserve, to the greatest extent possible, the specific user interfaces and user screen presentations that exist in the current DDS systems. MicroPact is the only source qualified to meet our needs as MicroPact owns the rights and source code to the software applications required for the interface between the agency and DDS offices. Therefore, no other vendor has the knowledge and expertise required to implement the numerous EF, user productivity modifications, enhancements, and emergency releases. MicroPact is the sole proprietor of their software application, source code, and data structures. MicroPact does not have authorized resellers. Therefore, MicroPact is the only vendor that has the ability to provide the support services required to meet our needs. Each year, there are maintenance and support activities as well as priority enhancements that need to be made to SSA's current system to help reduce the disability backlogs and meet deadlines for implementing legislative or court ordered mandates. If MicroPact does not provide these services, the agency will not be able to enhance or update the legacy system and it will remain static until completion of the new system in 2020. This procurement is being conducted under the authority of 41 U.S.C. - 3304(a) as implemented by the Federal Acquisition Regulation (FAR) Subpart 6.302-1 entitled, "Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements". The resultant award will have a base period of performance of one year, with five option periods to extend the terms of the Contract. This notice is for informational purposes only and is neither a request for quotation nor an announcement of a forthcoming solicitation. Interested parties that believe they are capable of providing these services can submit a capability statement to Adrianna Shaney via email at Adrianna.Shaney@ssa.gov no later than 4:30pm, EST, May 30, 2017. Reference to vendor websites is not considered a valid response. A solicitation is NOT available. Therefore, written and/or verbal requests for copies of a solicitation related to this announcement will not be honored. The Government will consider all information from responsible sources, but a determination by the Government not to compete this action is solely at the discretion of the Government. Respondents will NOT be notified of the results of the evaluation of information received. The government will not pay for any information submitted.

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