System Integrator Services for 8 Core Functional Areas

The Canadian Race Relations Foundation is seeking a strategic partner to lead a comprehensive digital transformation of its enterprise systems through a three-year contract with options to extend for two additional one-year periods, for a potential total term of five years. The selected proponent will serve as the Systems Integrator responsible for designing and implementing modern solutions across eight core functional areas, including Financial Management, Human Resources, Grants Management, Client Relationship Management, and Contracts & Partnerships Systems, as detailed in the consolidated Business Requirements Document. The project requires full compliance with Canadian security protocols, including a valid Designated Organization Screening at the Protected B level, with all data processed and stored exclusively within Canada, and all personnel handling protected information holding valid Reliability Status. Offerors must submit a complete proposal package that includes mandatory components such as client reference forms demonstrating experience in both Systems Integrator and Managed Service Provider engagements, a detailed project schedule, a Requirements Traceability Matrix mapping responses to 15 integrated systems, and a fully completed financial bid form with cost structures for implementation, data migration, training, subscription services, and ongoing MSP support. The proposal must be submitted exclusively via the Government Electronic Tendering Service by the deadline of April 13, 2026, in a single integrated Excel workbook with all responses entered into designated yellow fields only; failure to include any mandatory element results in automatic disqualification. The contract mandates a seamless, non-optional transition from the Systems Integrator phase to a Managed Service Provider model upon successful deployment, ensuring continuous operational support, maintenance, optimization, and subscription services for the remainder of the contract term. Evaluation will follow a trade-off model, where the technical proposal carries 70% weight and the commercial offer 30%, with awards made to the offeror achieving the highest combined score based on rigorous scoring of organizational capability, team structure, transition strategy, innovation, and cost transparency. All deliverables must meet CRRF’s strict quality assurance standards, align with accessibility and data residency requirements, and comply with the Government of Canada’s Code of Conduct for Procurement. Offerors must be Canadian suppliers, not barred by the Federal Contractors Program, and must complete an Integrity Declaration Form if any conflicts of interest, suspensions, or misrepresentations exist. The total contract value is capped at $2.5 million CAD over five years, covering all phases including implementation, support, and subscription services, with pricing structured across one-time project costs, annual subscription fees, and monthly MSP charges. Performance will occur within CRRF’s operational environment, with