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Technical Support & Customer Success (Tier 1/2)

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Region 14 ESC in the State of Texas focuses on providing Tier 1 and Tier 2 technical support and customer success services for debt and lease management systems. The primary objective is to offer technical advice and sales support to prime contractors, ensuring that software issues are troubleshot and the problem resolution process is managed effectively. A critical requirement of the contract is the maintenance of a customer service infrastructure capable of meeting a strict one-working-day response time for all technical requests. The successful provider will be responsible for delivering resolved support tickets and expert technical guidance under NAICS code 541519.

General Info

Tier 1 and 2 technical support for Texas Region 14 ESC debt management.

Agency

State of Texas → Region 14 ESC - TXView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-S946.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

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Debt and Lease Management and Consulting Services

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Timeline

PostedFeb 19

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 14 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / Agency

State of Texas → Region 14 ESC - TX

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical advice and sales support for prime contractors on Region 14 ESC / OMNIA Partners debt and lease management systems. Responds to technical requests within one working day, troubleshoots software issues, and manages the problem resolution process. Requires a customer service infrastructure capable of strict one-day response times. Delivers resolved support tickets and technical guidance.

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