Technical Support and Help Desk for Fingerprinting Operations

The contract seeks a provider to deliver Tier 1–2 technical support for Live Scan fingerprinting hardware and associated software, encompassing issue resolution, remote diagnostics, and hands-on user training to ensure seamless operation of fingerprinting systems. Support must be responsive and reliable, enabling federal personnel and third-party users to efficiently conduct biometric data collection without prolonged downtime or operational disruption. The scope includes ongoing assistance with system malfunctions, configuration errors, and software updates, with an emphasis on minimizing field-level intervention through effective remote troubleshooting. This subcontract is issued under the administration of the Administration for Children and Families, part of the Department of Health and Human Services, and is classified under NAICS code 541519 for other computer-related services. The opportunity was posted on July 31, 2026, with proposals due by August 31, 2026. There is no set-aside designation specified, and while the exact location of performance is not detailed, the support must be available to support fingerprinting operations under federal auspices, potentially across multiple sites or jurisdictions. No point of contact information is provided in the public posting, and interested parties must rely on the official grants.gov link for further submission instructions.