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Technical Support and Help Desk Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract involves providing Tier 1 and Tier 2 technical support, user training, and system maintenance for a deployed Furniture, Fixtures, and Equipment (FF&E) tracking system. These services will be delivered throughout the base contract period as well as any potential option year, ensuring continuous operational support and efficient system management. The work is designated as a subcontract under NAICS code 541519, indicating its focus on other computer-related services. The contract is managed by the Division of Engineering Services in Seattle, under the Department of Health and Human Services, with the place of performance located in Rockville, Maryland. The scope emphasizes sustaining the functionality and usability of the FF&E tracking system through technical assistance and training, catering to the needs of end users and maintaining system reliability.

General Info

Provide Tier 1/2 support, user training, and maintenance for FF&E tracking system in Maryland.

Agency

Department Of Health And Human Services → Division Of Engineering Svcs - Seattle

NAICS

541519 - Other Computer Related Services

Place of Performance

Rockville, MD, 20857, USA

Set-Aside

NONE

Documents

This scope was carved out of 75H70126Q00006.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IT SaaS Medical Equipment Installation Software

AI Contract Breakdown

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Timeline

PostedMar 16

subcontract

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Division Of Engineering Svcs - Seattle

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Health And Human Services → Division Of Engineering Svcs - Seattle

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1/Tier 2 technical support, user training, and system maintenance during the base and potential option year for the deployed FF&E tracking system.

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