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This Government Contract opportunity from Department Of The Treasury was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support & Help Desk Services

Closed
Federal

Contract Overview

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The contract involves providing virtual technical support and help desk services specifically for platform users, focusing on resolving critical and high-priority issues such as login problems, playback interruptions, and single sign-on (SSO) troubleshooting. The support is governed by defined service level agreements (SLAs) that ensure timely and effective resolution of these key technical challenges. This subcontract opportunity is posted by the IRS under the Department of the Treasury, with the place of performance identified as Washington. The solicitation was made available on May 5, 2026, with a response deadline of May 15, 2026. It falls under the NAICS code 541512, which corresponds to computer systems design services. The contract emphasizes delivering reliable, user-focused technical assistance to maintain platform usability and performance, aligning with federal government standards and requirements for IT support services.

General Info

Provide virtual tech support for IRS platform, resolving critical issues under SLA, Washington-based.

Agency

Department Of The Treasury → IRS - Washington Dc

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of The Treasury → IRS - Washington Dc
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of The Treasury → IRS - Washington Dc
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide virtual technical support for platform users with defined SLAs for critical and high-priority issues, including login, playback, and SSO troubleshooting.