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This Subcontract opportunity from Florida was posted on June 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support and Help Desk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers for Request for Offer (RFO) No. HHS0017021 to obtain Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support Services (DSS). The scope of work includes Tier 1 support for DFPS, Enterprise, or TIERS customers, Tier 2 support for complex problem resolution, and on-site technical deskside support. All services must align with the ITIL Foundation framework for IT Service Management and comply with HIPAA standards for protecting health information. Performance will be measured through key metrics such as First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores. The anticipated contract start date is August 2027, with an initial term of three years and options for two additional one-year extensions, plus a final one-year extension for immediate operational needs if necessary. Historical compensation for similar contracts is approximately 3,899,492.84 USD per fiscal year. To qualify, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. Award selection will be based on best value, with evaluation weights split between experience (35%), cost (35%), and the narrative proposal (30%). Responses must be submitted by November 12, 2026, via the Online Bid Room or via two sealed USB drives delivered to the HHSC Response Coordinator in Austin, Texas. The submission must include a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various required affirmations and certifications. Failure to acknowledge solicitation addendums or meet minimum qualifications will result in disqualification.
Health and Human Services Commission

POSTED

about 24 hours ago

DEADLINE

in 25 days

AI Contract Overview

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The contract involves providing ongoing technical support and help desk services for end-users of the Elevation Certificate system. Responsibilities include handling help desk operations, troubleshooting technical issues, managing user accounts, and offering guidance on system usage to ensure smooth and efficient functionality. Issued by the Division of Emergency Management in Florida, this subcontract aligns with NAICS code 541519, indicating a focus on computer systems design and related services. The solicitation was posted on June 8, 2026, with a response deadline of June 11, 2026. Although specific location and contact details are not provided, the contract emphasizes consistent support to maintain operational continuity for users of the Elevation Certificate system.

General Info

Provide ongoing technical support and help desk services for Florida's Elevation Certificate system users.

Documents

This scope was carved out of SS-DEM-26-27-001.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Elevation Certificate Cloud System

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyFlorida → Division of Emergency Management
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Ongoing technical support for end-users including help desk operations, troubleshooting, user account management, and usage guidance for the Elevation Certificate system.

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