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This Government Contract opportunity from Mississippi was posted on June 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support and Help Desk Services for Legacy Applications

Closed
State & Local

Contract Overview

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The contract involves providing Tier 1 and Tier 2 help desk support specifically for end-users of Adabas and Natural applications within the Department of Human Services in Mississippi. The scope of work includes issue triage, comprehensive documentation of reported problems, and escalation of incidents as necessary to ensure efficient resolution. This support service is designed to maintain the functionality and performance of legacy applications critical to the department's operations. The procurement is classified as a subcontract under NAICS code 541519, which pertains to other computer related services. The solicitation was posted on June 9, 2026, with a response deadline set for June 23, 2026. Although specific details such as set-aside status, agency office location, and contact points are not provided, the contract falls under a statewide agency framework, indicating a broad geographic scope within Mississippi. The primary purpose is to enhance technical support capabilities for legacy systems, ensuring continued reliability and end-user satisfaction.

General Info

Provide Tier 1 and 2 help desk support for Adabas and Natural applications in Mississippi DHS.

Place of Performance

MS, USA

Set-Aside

NONE

Documents

This scope was carved out of 1601-26-R-RFIN-00065.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sole Source No. 5008; for the sole source certification of Adabas and Natural application software maintenance and support for the Department of Human Services.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMississippi → Statewide
ContactsNo contacts available
OfficeN/A
Organization / AgencyMississippi → Statewide
Office AddressN/A
ContactsNo contact information available

Full Description

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Tier 1–2 help desk support for end-users of Adabas and Natural applications within the Department of Human Services, including issue triage, documentation, and escalation.

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Miguel
Hillary
Keith Deutsch
Christine

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