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This Government Contract opportunity from Colorado was posted on April 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support and Help Desk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512
New
SLED
RFI - City of Seattle Utilities Customer Service System
Solicitation # 1479146A
The City of Seattle, through its Information Technology Department, has issued Request for Information 1479146A to explore modern customer engagement and management solutions for Seattle City Light and Seattle Public Utilities. This RFI is for informational purposes only to help the city refine requirements for a potential future competitive solicitation; therefore, no contract will be awarded based on this specific request. The city is seeking a Utilities Customer Service Portal that provides holistic digital self-service account management, enhanced case management for representatives, and robust analytics to improve the overall customer experience across electric, water, wastewater, drainage, and solid waste services. The desired solution must integrate with the Oracle Utilities solution stack and comply with the city standard for identity management using Oracle Identity Cloud Service and Single Sign-On protocols. Key functional requirements include secure login, billing and usage history, chatbot support, multilingual translation, and program enrollment for discounted rates or conservation. Technical and regulatory compliance is critical, with mandates for ADA and WCAG 2.1 accessibility, PCI standards, SOC 1 and SOC 2 reports, and adherence to the Telephone Consumer Protection Act. Responses are due by November 6, 2026, via the City's Procurement Portal and must include organization qualifications, responses to specific customer experience and technical user stories, typical cost structures, and implementation and change management approaches.
Information Technology Department

POSTED

about 14 hours ago

DEADLINE

in 15 days
NAICS: 541512
New
SLED
RFP#340-27-YE DOCUMENT MANAGEMENT SYSTEM FOR HUMAN RESOURCES
Solicitation # 340-27-YE
The City of Portsmouth, Virginia, is soliciting proposals for a comprehensive Human Resources Document Management System (HRDMS) under solicitation number 340-27-YE. The selected vendor will provide a full-lifecycle solution including software licensing, implementation, data migration, and technical support to manage records for active employees, applicants, and retirees. The system must support specific security controls for personnel, benefits, and medical records, while adhering to the City's Information Technology Department cybersecurity requirements. The contract features an initial two-year term with three optional one-year renewals. Proposals are due by December 3, 2026, via the eVa.virginia.gov portal. The City will evaluate offerors based on their proposed technical approach (30 points), experience and qualifications (30 points), organizational capability (15 points), and cost (15 points). Award selection may involve interviews and oral presentations for the top three or more qualified candidates. Vendors must provide a five-year Total Cost of Ownership and a minimum of three client references from similar-sized municipalities. The contract is governed by the laws of the Commonwealth of Virginia and the City of Portsmouth Procurement Ordinance, with liquidated damages set at 500 dollars per day for delays.
City of Portsmouth

POSTED

about 17 hours ago

DEADLINE

in about 1 month
NAICS: 541512
New
SLED
P-57907 Enterprise Monitoring
Solicitation # 2026-RFP-0480
The City of Pasadena Information Technology Department is soliciting proposals for an Enterprise Monitoring solution under solicitation 2026-RFP-0480. The city seeks a unified monitoring and observability platform to provide centralized visibility across its hybrid and multi-cloud environment, including infrastructure, networks, cloud services, databases, and applications. The primary objectives are to strengthen alert management, reduce alert fatigue, and proactively identify system performance issues to ensure service health and availability. The selected vendor will be responsible for the design, implementation, configuration, and ongoing support of the solution, including providing automated discovery, continuous inventory, and predictive analysis. The contract features an initial four-year term with no optional extensions. Proposals must be submitted in two separate volumes, Technical and Price, by October 29, 2026. Evaluation is based on a weighted point system focusing on technical solution compliance (40%), implementation approach (20%), experience and references (15%), cost (10%), support and maintenance (5%), and a preference for local Pasadena businesses (5%). Mandatory requirements include the submission of a Unique Entity Identifier from SAM.gov and adherence to strict insurance minimums, including 5 million dollars in Cyber Liability and Technology Professional Liability coverage. Additionally, vendors are prohibited from using City data to train AI or machine learning models without written consent.
Information Technology Department

POSTED

about 18 hours ago

DEADLINE

in 15 days
NAICS: 541512
New
SLED
Power Platform Support Services
Solicitation # C156180926
The City of Seattle Information Technology Department is soliciting proposals under solicitation number C156180926 for professional consultant services to mature its Microsoft Power Platform ecosystem. The city aims to transition from organic, department-led adoption to an enterprise-wide sustainment model that ensures long-term security, governance, and scalability. The scope of work includes providing solution support and enhancements, refining governance frameworks such as DLP policies and access controls, enabling citizen development through a Center of Excellence model, and implementing monitoring and change management strategies. All digital solutions must comply with ADA, Section 504, and Section 508 accessibility standards, and data subject to compliance frameworks must be stored and processed within the continental United States. Eligible vendors must possess at least five years of experience with the Power Platform, two years of experience in cloud governance and security, and three years of experience managing complex, multi-stakeholder projects. Proposals will be evaluated based on experience and qualifications (40%) and the proposed delivery of service (30%), with high-ranking vendors potentially moving to an interview phase. The contract is structured as a pool of preferred partners with an initial term of two years, with options to extend for two additional two-year periods, potentially reaching a maximum life of ten years. Payments are issued within thirty days of invoice approval, and specific project deliverables and service level agreements will be defined in individual Statements of Work.
Information Technology Department

POSTED

about 19 hours ago

DEADLINE

in 8 days

Documents

This scope was carved out of IHEA 2025000273.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP for Communications Technology Program vendors for FY2026

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyColorado → CDHS - Office of Community Access and Independence
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide direct technical support to end-users for setup, troubleshooting, and training on assistive telecommunications equipment and software.

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