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Technical Support and Help Desk Services

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Government of Jamaica, through the ICT Authority, is seeking a subcontractor to provide Technical Support and Help Desk Services. This engagement focuses on delivering Tier 1 and Tier 2 technical support for a virtual data environment, ensuring operational stability through continuous monitoring, incident response, and comprehensive troubleshooting. The scope of work includes dedicated user support services to maintain the efficiency of the virtual infrastructure. Classified under NAICS code 541512, this subcontract is designed to ensure the reliable management and maintenance of critical data systems for the agency.

General Info

Jamaica ICT Authority seeks a subcontractor for Tier 1 and 2 technical support.

Agency

Government of Jamaica → ICT Authority (formerly eGov)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

JAM

Set-Aside

NONE

Documents

This scope was carved out of GOJEP-8807534.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Procurement of Virtual Data Power Renewal for the ICT Authority - RFQ DCCB2025 Q4/3

AI Contract Breakdown

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyGovernment of Jamaica → ICT Authority (formerly eGov)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Jamaica → ICT Authority (formerly eGov)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Tier 1–2 technical support for the virtual data environment, including monitoring, incident response, troubleshooting, and user support services.

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