This Government Contract opportunity from Texas was posted on July 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Technical Support and Help Desk Services (Remote or Tier 1/2 Support)
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract seeks a vendor to deliver remote technical support for MailSecur 300 scanners, focusing on troubleshooting, operator guidance, and escalation of faults to ensure consistent system performance and rapid resolution of issues. Support is expected to be delivered at Tier 1 or Tier 2 levels, requiring responsive and knowledgeable personnel capable of handling technical inquiries remotely without on-site presence. The work is critical to maintaining the operational reliability of mail screening systems used by the Texas Department of Criminal Justice, with an emphasis on minimizing downtime and ensuring secure and efficient mail processing. The solicitation was posted on July 30, 2026, with a response deadline of August 14, 2026, and is classified as a subcontract under NAICS code 541512 for computer systems design and related services. While no set-aside type or organizational restrictions are specified, the place of performance and agency office details are not provided, indicating that support is entirely remote. Contractors must be prepared to meet strict response and resolution timelines to uphold the integrity of the security infrastructure managed by the Texas Department of Criminal Justice.
General Info
Agency
NAICS
Place of Performance
TX, USASet-Aside
Documents
This scope was carved out of IW257005.
The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.
Annual Maintenance and Support for MailSecur 300 Scanners
AI Contract Breakdown
Uniform Contract FormatNo contract breakdown available.
Cannot generate Contract Breakdown because no documents were found from this contract's source.
Timeline
Submission Closed
Organization & Contact Information
Full Description
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