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This Government Contract opportunity from North Carolina was posted on June 12, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support & Help Desk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing Tier 1 and Tier 2 technical support services for platform users, focusing on troubleshooting, creating and maintaining documentation, and managing escalation processes. It is designated as a subcontract opportunity under the NAICS code 541519, related to other computer related services. The contracting agency is the University of North Carolina at Chapel Hill, located in North Carolina, with the solicitation posted in June 2026 and responses due by mid-July 2026. The contract emphasizes supporting users by resolving technical issues promptly, ensuring clear documentation for common problems and procedures, and escalating complex issues as needed to higher-level support. While specific details such as the place of performance or contact points are not disclosed, the opportunity is publicly accessible through an online procurement portal maintained by the state of North Carolina. This engagement is designed to enhance platform user experience through responsive and effective technical assistance.

General Info

Provide Tier 1 and Tier 2 technical support, documentation, and escalation for UNC platform users.

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP06122026VLG.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNorth Carolina → Unc - Chapel Hill
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Tier 1–2 technical support for platform users including troubleshooting, documentation, and escalation management.

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