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Technical Support and Help Desk Services

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing Tier 1 to Tier 3 technical support services for Google Workspace and Google Cloud Platform (GCP) products. The scope includes user assistance, troubleshooting, incident management, and ensuring service continuity to maintain optimal operation of these platforms. The services are designed to address various technical issues, support users at multiple levels of expertise, and manage incidents to minimize downtime. The contract is a subcontract under the Department of Energy's Headquarters Procurement Services, with performance required in Washington, DC (zip code 20024). It falls under the NAICS code 541519, which relates to other computer-related services. The contract was posted on April 22, 2026, and focuses on delivering comprehensive help desk and technical support solutions to meet the needs of the agency’s cloud-based service operations.

General Info

Provide Tier 1-3 tech support for Google Workspace/GCP under DOE subcontract in Washington, DC.

Agency

Department Of Energy → Headquarters Procurement Services

NAICS

541519 - Other Computer Related Services

Place of Performance

Washington, DC, 20024, USA

Set-Aside

NONE

Documents

This scope was carved out of 89303025AIM000024.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Strategic Marketplace (SM) for Google Products and Services

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Timeline

PostedApr 22

subcontract

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Organization & Contact Information

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AgencyDepartment Of Energy → Headquarters Procurement Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Energy → Headquarters Procurement Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1-3 technical support for Google Workspace and GCP services, including user assistance, troubleshooting, incident management, and service continuity.

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