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Technical Support & Help Desk Services (Tier 2+)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract entails providing ongoing technical support services for users of DrCloudEHR, focusing on troubleshooting, user training, and managing escalations for both clinical and administrative personnel. It is categorized as a subcontract under the NAICS code 541519, which relates to computer systems design services. The support is aimed to maintain smooth functioning and address any technical issues encountered by the end-users in a timely manner. Awarded by the Department of the Treasury's Arc Division Proc Svcs - Afrh, this contract has a place of performance identified by the zip code 97006, though specific city and state details are not provided. The services fall under Tier 2+ help desk support, indicating a higher level of specialized assistance beyond basic troubleshooting. The contract was posted on December 10, 2025, and no specific set-aside type or organizational classification has been indicated.

General Info

Provide Tier 2+ technical support, training, and escalation management for DrCloudEHR users, subcontract NAICS 541519.

Agency

Department Of The Treasury → Arc Division Proc Svcs - AfrhView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

OR, 97006, USA

Set-Aside

NONE

Documents

This scope was carved out of 20342326F00006.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Electronic Health Records System (EHRS)

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Timeline

PostedDec 10

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Organization & Contact Information

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AgencyDepartment Of The Treasury → Arc Division Proc Svcs - Afrh

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Treasury → Arc Division Proc Svcs - Afrh

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide ongoing technical support for DrCloudEHR users, including troubleshooting, user training, and escalation management for clinical and administrative staff.

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