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Technical Support & Help Desk Services (Tier 2+)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract entails providing ongoing technical support services for users of DrCloudEHR, focusing on troubleshooting, user training, and managing escalations for both clinical and administrative personnel. It is categorized as a subcontract under the NAICS code 541519, which relates to computer systems design services. The support is aimed to maintain smooth functioning and address any technical issues encountered by the end-users in a timely manner. Awarded by the Department of the Treasury's Arc Division Proc Svcs - Afrh, this contract has a place of performance identified by the zip code 97006, though specific city and state details are not provided. The services fall under Tier 2+ help desk support, indicating a higher level of specialized assistance beyond basic troubleshooting. The contract was posted on December 10, 2025, and no specific set-aside type or organizational classification has been indicated.

General Info

Provide Tier 2+ technical support, training, and escalation management for DrCloudEHR users, subcontract NAICS 541519.

Agency

Department Of The Treasury → Arc Division Proc Svcs - AfrhView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

OR, 97006, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedDec 10

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Organization & Contact Information

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AgencyDepartment Of The Treasury → Arc Division Proc Svcs - Afrh

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Treasury → Arc Division Proc Svcs - Afrh

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide ongoing technical support for DrCloudEHR users, including troubleshooting, user training, and escalation management for clinical and administrative staff.

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