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Technical Support and Maintenance Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract titled Technical Support and Maintenance Services outlines an ongoing commitment to provide comprehensive technical support, system maintenance, software updates, and rapid incident resolution under strict service level agreements. Response times are guaranteed between 1 and 4 hours for all reported issues, with a contractual mandate to maintain a 99.5 percent system uptime across all supported infrastructure. The scope is designed to ensure continuous operational reliability and minimize downtime for critical systems managed by the Missouri Office of Information Technology Services Division. This subcontract is solicited under NAICS code 541519 and was posted on July 21, 2026, with a deadline for responses set for August 19, 2026. While specific details about the place of performance and point of contact are not provided, the contract will be executed under the authority of the Missouri agency and is open for participation through Oracle’s procurement platform. The terms emphasize high service reliability and timely remediation, reflecting a critical operational dependency on uninterrupted technical services.

General Info

Technical support and maintenance with 1-4 hour response, 99.5% uptime, for Missouri IT systems.

Agency

Missouri → OA INFORMATION TECHNOLOGY SERVICES DIVISIONView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

MO, USA

Set-Aside

NONE

Documents

This scope was carved out of OA ITSD 0000000029SL.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Motor Pool Management System

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Timeline

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Organization & Contact Information

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AgencyMissouri → OA INFORMATION TECHNOLOGY SERVICES DIVISION
ContactsNo contacts available
OfficeN/A
Organization / Agency
Missouri → OA INFORMATION TECHNOLOGY SERVICES DIVISION
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Ongoing technical support, system maintenance, updates, and incident resolution under SLAs with 1–4 hour response times and 99.5% uptime.

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