Technical Support & Staff Training

The contract entails ongoing technical support and comprehensive training for LACERS staff focused on CMS, AI tools, accessibility standards, and security protocols, ensuring personnel are fully equipped to utilize and manage critical systems. Support includes a dedicated help desk and a robust knowledge base to facilitate timely issue resolution and continuous learning, with an emphasis on operational efficiency and compliance. The scope is designed to enhance internal capabilities across technology-dependent functions while maintaining high standards for data protection and user accessibility. The solicitation is structured as a subcontract under NAICS code 541512, with a posted date of July 6, 2026, and a response deadline of August 21, 2026. Performance is required in Los Angeles, and the contracting entity is the Employees Retirement System of the City of Los Angeles, operating under the state of California. No set-aside type is specified, and the opportunity is open to eligible subcontractors responding to the stated requirements, with all details accessible through the provided official portal.