Technical Support & User Assistance

The contract seeks a subcontractor to deliver ongoing bilingual technical support services for users of government systems, with a focus on help desk assistance for issues related to login access, software downloads, and search functionality. The support must be provided in both official languages to ensure accessibility for all users across Canada, with an emphasis on timely and effective resolution of technical problems. This requirement is part of a broader effort by the Canada Energy Regulator to maintain robust user support infrastructure for digital services critical to energy regulatory operations. The contract is classified as a subcontract under NAICS code 541519 and is posted by the Government of Canada through Canada Buys, with a response deadline of June 2, 2026. While the physical performance location is designated as Calgary, the nature of the work implies that support may be delivered remotely, serving users nationwide. There is no set-aside designation indicated, and the solicitation is open to qualified subcontractors capable of meeting the bilingual technical support demands. Interested parties must submit proposals before the stated deadline to be considered for award.