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This Government Contract opportunity from Government of Canada was posted on May 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support & User Assistance

Closed
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
Federal
J063--CCTV SERVICE & MAINTENANCE
Solicitation # 36C26226Q1049
The Department of Veterans Affairs, through the Network Contract Office 22 in Mesa, Arizona, is conducting a sources sought announcement for comprehensive CCTV service and maintenance under solicitation number 36C26226Q1049, designated as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set aside with NAICS code 541519. This is a presolicitation market research action intended to identify qualified vendors capable of providing maintenance, repair, technical support, upgrades, and system management for CCTV systems across the VA San Diego Healthcare System, including the La Jolla Hospital main campus and seven Community-Based Outpatient Clinics. The requirement encompasses support for Avigilon, Bosch, Pelco, and all legacy or compatible security systems, with the proposed contract structured as a one-year base period and four optional additional years. Vendors must demonstrate technical expertise and capability through a detailed capability statement and documentation proving experience with multi-site, multi-server surveillance systems and the ability to deliver both on-site and remote support, including software and firmware updates, Avigilon licensing, and on-demand work order responses for physical security components. Vendors interested in responding must be registered in the System for Award Management (SAM), complete the Online Representations and Certifications Application (ORCA), and, if applicable, be registered in the SBA-Dynamic Small Business Search (DSBS) Registry. Responses must be submitted via email to Felicia Simpson, Contracting Officer, no later than 1:00 PM Mountain Time on July 6, 2026, and must include company name, address, point of contact, phone, fax, email, DUNS number, CAGE code, tax ID number, and clear identification of small business status. While no pricing or contract value is disclosed due to the presolicitation nature of this announcement, vendors must detail their ability to meet strict performance requirements including submission of electronic Field Service Reports (FSR) within 48 hours after every preventative maintenance visit or on-site service call. Each FSR must contain a detailed description of services performed, replacement parts used, total service hours, safety checks, performance data, date of service, and vendor recommendations for maintaining optimal equipment operation. Additionally, technicians are required to report any unsafe conditions or signs of equipment misuse directly to the Contracting Officer’s Representative. This action does not constitute a solicitation or obligation to award a contract and is solely for market research purposes to inform future procurement activities.
262-NETWORK Contract Office 22 (36C262)

POSTED

1 day ago

DEADLINE

in 3 days

AI Contract Overview

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The contract seeks a subcontractor to deliver ongoing bilingual technical support services for users of government systems, with a focus on help desk assistance for issues related to login access, software downloads, and search functionality. The support must be provided in both official languages to ensure accessibility for all users across Canada, with an emphasis on timely and effective resolution of technical problems. This requirement is part of a broader effort by the Canada Energy Regulator to maintain robust user support infrastructure for digital services critical to energy regulatory operations. The contract is classified as a subcontract under NAICS code 541519 and is posted by the Government of Canada through Canada Buys, with a response deadline of June 2, 2026. While the physical performance location is designated as Calgary, the nature of the work implies that support may be delivered remotely, serving users nationwide. There is no set-aside designation indicated, and the solicitation is open to qualified subcontractors capable of meeting the bilingual technical support demands. Interested parties must submit proposals before the stated deadline to be considered for award.

General Info

Bilingual technical help desk support for login, download, and search issues, Canada Energy Regulator.

Agency

Government of Canada → Canada Energy RegulatorView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Calgary, CAN

Set-Aside

NONE

Documents

This scope was carved out of 84084-25-0087/A.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

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AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Canada Energy Regulator
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Canada Energy Regulator
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide ongoing bilingual technical support for users, including help desk services for login, download, and search functionality issues.

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