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Technical Support and User Training for Smartsheet Platform

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing Tier 1 and Tier 2 technical support, user onboarding, training sessions, and documentation specifically for state employees utilizing the Smartsheet platform. It is a subcontract opportunity aimed at ensuring smooth adoption and effective use of Smartsheet within the Division of Finance and Administration in Illinois. The contract requires delivering comprehensive assistance to users through multiple support levels and facilitating the onboarding process alongside delivering instructional resources and sessions to improve user competence and engagement. The work will be performed in Springfield, Illinois, with a focus on supporting state employees based there. The contract aligns with NAICS code 541512, which covers computer systems design services. No specific set-aside information is provided. The contract was posted in December 2025, and further details, including how to respond or inquire, are available through the state's official bid platform. The primary purpose is to enhance the technical support infrastructure around Smartsheet deployment, ensuring user confidence and effective utilization of the software tool within the state agency.

General Info

Provide Tier 1 and 2 Smartsheet support, onboarding, training, and documentation for Illinois state employees.

Agency

Illinois → Division of Finance and Administration

NAICS

541512 - Computer Systems Design Services

Place of Performance

Springfield, IL, 62702-1271, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-402AGE-FINAD-B-50406.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-402AGE-FINAD-B-50406 | IDoA Smartsheet Licenses FY26-27

AI Contract Breakdown

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Timeline

PostedDec 15

subcontract

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Organization & Contact Information

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AgencyIllinois → Division of Finance and Administration

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Division of Finance and Administration

Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver Tier 1–2 technical support, user onboarding, training sessions, and documentation for state employees using Smartsheet.

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