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Technical Support Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract entails providing Tier 2 and Tier 3 technical support for a SaaS platform, with a strong emphasis on incident management and timely resolution in accordance with defined service level agreements. This subcontract is managed by the Securities and Exchange Commission and requires the vendor to deliver advanced technical expertise to ensure system stability, rapid issue escalation, and compliance with performance benchmarks. The work is to be performed in Washington, DC, with a zip code of 20549, and is classified under NAICS code 541512, indicating software development and related services. The solicitation was posted on July 22, 2026, with responses due by August 5, 2026, at 4:00 a.m. The platform under support is critical to the agency’s operations, making reliability and responsiveness essential. While the contract does not specify set-aside provisions or point of contact details, the place of performance and agency affiliation underscore the federal context and the need for security and regulatory compliance in all support activities.

General Info

Tier 2 and Tier 3 SaaS support in Washington, DC, for SEC with strict SLAs and incident resolution.

Agency

Securities And Exchange CommissionView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Washington, DC, 20549, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

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Organization & Contact Information

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AgencySecurities And Exchange Commission
ContactsNo contacts available
OfficeN/A
Organization / Agency
Securities And Exchange Commission
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver Tier 2 and Tier 3 technical support for the SaaS platform, including incident management and SLA-backed resolution.

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